Front Office Assistant

Basic Details

• Gender: Male / Female
• Position: Front Office Executive
• Department: Front Office / Guest Relations
• Reporting to: Front Office Manager / Operations Manager

Key Responsibilities

• Greeting guests warmly and professionally at the reception desk.
• Handling check-ins, check-outs, and guest registrations efficiently.
• Managing incoming calls, emails, and guest inquiries.
• Maintaining records of reservations, room allocations, and guest profiles.
• Coordinating with housekeeping, reservations, and other departments for smooth operations.
• Assisting in resolving guest complaints politely and effectively.
• Ensuring reception area is tidy, presentable, and well-organized.
• Monitoring guest movements to ensure security and confidentiality.

Skills & Competencies

• Good communication and interpersonal skills.
• Polite, courteous, and customer service–oriented.
• Basic knowledge of front office operations (check-in, check-out, reservations).
• Ability to multitask and handle pressure during busy hours.
• Proficiency in handling phone calls, emails, and documentation.
• Basic computer knowledge (MS Office / hotel software preferred).

Languages

• English (mandatory)
• Hindi (mandatory)
• Knowledge of additional regional/local languages will be an advantage.

Qualifications

• Minimum 12th Pass / Graduate (preferred in Hospitality or related field).
• Previous front office or customer service experience desirable.

Personal Attributes

• Presentable and well-groomed appearance.
• Professional attitude and positive approach.
• Punctual, reliable, and responsible.
• Strong problem-solving and decision-making ability.

Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Work Location: In person