Front Desk Receptionist

1. Patient Experience & Front Desk Management

Objective: Ensure smooth, professional, and welcoming experience for every client.

• Greet and attend to patients promptly with a friendly and courteous manner.
• Maintain clean, professional, and organized front desk at all times.
• Ensure waiting area is tidy and client-ready throughout the day.
• Handle patient complaints and queries with patience and escalate as necessary.

2. Appointment Scheduling & Coordination

Objective: Maintain accurate and efficient patient flow through effective scheduling.

• Schedule appointments using clinic software or manual system.
• Follow up with patients for confirmations, reschedules, or cancellations.
• Minimize appointment gaps and manage overbooking to optimize doctor's time.
• Coordinate between dermatologists, trichologists, and other specialists for smooth transitions.

3. Registration & Documentation

Objective: Maintain proper records and ensure smooth onboarding for new and returning patients.

• Register new patients and update records for existing ones.
• Collect and verify patient information, consent forms, and medical histories.
• Ensure digital/physical filing systems are updated, secure, and accessible.
• Assist in preparing case files and reports as required by doctors.

4. Billing & Payments

Objective: Ensure accuracy and transparency in billing processes.

• Generate bills for consultations, procedures, and products.
• Handle cash, card, UPI, or online transactions securely.
• Maintain daily transaction reports and handover logs.
• Coordinate with accounts team for deposits and reconciliation.

5. Communication & Coordination

Objective: Ensure internal communication flows efficiently across departments.

• Relay doctor instructions to patients accurately.
• Inform staff about changes in appointment schedules or patient needs.
• Coordinate with marketing/PR for patient feedback or testimonials.
• Support in organizing promotional events or camps.

6. Daily Reporting & Compliance

Objective: Ensure all daily operations are recorded and compliant with clinic SOPs.

• Submit daily front office reports (appointments, collections, walk-ins, etc.).
• Maintain confidentiality and uphold data protection protocols.
• Follow clinic’s grooming and communication standards.
• Participate in team meetings and training sessions.

Qualifications and Experience:

• Graduation
• Minimum 3 Year of experience in Healthcare

Job Type: Full-time

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

• Provident Fund

Work Location: In person