FRONT DESK / COUNSELLING EXECUTIVE

Front Desk / Counselling Desk Executive

Location: ASHISH JOINT REPLACEMENT CARE PVT LTD, Kankarbagh, Patna
Job Type: Full-Time

Job Summary

We are seeking a professional Front Desk / Counselling Desk Executive to join our team at Ashish Joint Replacement Care Pvt Ltd. In this role, you will manage patient interactions, appointments, billing, and counselling to ensure a seamless and supportive experience. Ideal candidates have at least 1 year of experience in hospital front desk or patient-facing roles, along with strong interpersonal and communication skills.

Key Responsibilities

• Patient Interaction: Greet patients and attendants, manage appointments, and coordinate check-ins/check-outs efficiently.
• Billing: Process payments, and maintain accurate financial records.
• Communication & Counselling: Address patient queries, resolve concerns with empathy and professionalism, and provide guidance on hospital services, treatment plans, procedures, and follow-up care.

Qualifications

• Minimum 3-5 year of experience in hospital front desk operations or patient-facing roles.
• Strong knowledge of front desk procedures, billing systems.
• Proven skills in patient counselling and effective, empathetic communication.
• Graduate or Master's degree required; healthcare administration or medical front office certification preferred.
• Proficiency in MS Office and hospital management software (e.g., HIMS .

What We Offer

• Competitive salary based on experience.
• Opportunities for professional growth and career development.
• Comprehensive health benefits and staff training programs.
• Leave as per company policy.

Job Types: Full-time, Permanent

Benefits:

• Cell phone reimbursement
• Paid sick time
• Provident Fund

Language:

• English (Preferred)
• Hindi (Preferred)

Work Location: In person