FRONT DESK / COUNSELLING EXECUTIVE

1 years

0 Lacs

Posted:1 month ago| Platform: SimplyHired logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Front Desk / Counselling Desk Executive

Location: ASHISH JOINT REPLACEMENT CARE PVT LTD, Kankarbagh, Patna
Job Type: Full-Time

Job Summary

We are seeking a professional Front Desk / Counselling Desk Executive to join our team at Ashish Joint Replacement Care Pvt Ltd. In this role, you will manage patient interactions, appointments, billing, and counselling to ensure a seamless and supportive experience. Ideal candidates have at least 1 year of experience in hospital front desk or patient-facing roles, along with strong interpersonal and communication skills.

Key Responsibilities

  • Patient Interaction: Greet patients and attendants, manage appointments, and coordinate check-ins/check-outs efficiently.
  • Billing: Process payments, and maintain accurate financial records.
  • Communication & Counselling: Address patient queries, resolve concerns with empathy and professionalism, and provide guidance on hospital services, treatment plans, procedures, and follow-up care.

Qualifications

  • Minimum 3-5 year of experience in hospital front desk operations or patient-facing roles.
  • Strong knowledge of front desk procedures, billing systems.
  • Proven skills in patient counselling and effective, empathetic communication.
  • Graduate or Master's degree required; healthcare administration or medical front office certification preferred.
  • Proficiency in MS Office and hospital management software (e.g., HIMS .

What We Offer

  • Competitive salary based on experience.
  • Opportunities for professional growth and career development.
  • Comprehensive health benefits and staff training programs.
  • Leave as per company policy.

Job Types: Full-time, Permanent

Benefits:

  • Cell phone reimbursement
  • Paid sick time
  • Provident Fund

Language:

  • English (Preferred)
  • Hindi (Preferred)

Work Location: In person

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