Front Desk Assisant

We are seeking a professional and patient-oriented Front Desk Assistant with a Bachelor’s degree in Hospital Management (BHM) and at least 1 year of relevant experience in a hospital or healthcare setting. The ideal candidate will serve as the first point of contact for patients and visitors, ensuring a smooth and welcoming experience while providing essential front desk and administrative support services.

Key Responsibilities:

• Greet patients, visitors with courtesy, professionalism, and empathy.
• Manage patient check-ins and check-outs efficiently, ensuring all documentation is completed accurately.
• Schedule, confirm, and reschedule appointments using hospital management systems.
• Verify patient identity, insurance details, and collect necessary documents or pre-authorizations.
• Handle incoming phone calls, route calls to appropriate departments, and respond to inquiries.
• Maintain up-to-date records and manage front desk documentation in compliance with hospital policies.
• Provide patients with information regarding hospital services, procedures, and facility locations.
• Collaborate with clinical and non-clinical departments to ensure seamless patient flow and service delivery.
• Ensure patient confidentiality and compliance with HIPAA and hospital privacy policies.
• Maintain cleanliness and organization of the reception area and waiting lounge.

Qualifications:

• Education: Bachelor's Degree in Hospital Management (BHM) from a recognized institution is mandatory.
• Experience: Minimum 1 year of experience in a front office, receptionist, or administrative role within a hospital or healthcare environment.
• Computer Skills: Proficiency in MS Office (Word, Excel, Outlook).

Job Type: Full-time

Pay: ₹12,000.00 - ₹20,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Language:

• English (Required)
• Hindi (Preferred)

Work Location: In person