Customer Interaction: Respond promptly to customer inquiries via phone, email, or chat. Issue Resolution: Identify customer needs, clarify information, and provide solutions or alternatives to their problems. Record Keeping: Maintain accurate records of customer interactions, transactions, comments, and complaints. Collaboration: Work closely with other departments to ensure that customer issues are effectively resolved. Product Knowledge: Stay updated on new products, services, and policies to provide accurate information to customers.
Key Responsibilities :Lead Calling & Conversion Make outbound calls to potential customers from CRM, WhatsApp, or ad leads. Explain Freshyzo’s trial offer and products (milk, paneer, ghee, etc.). Qualify leads based on location, product interest, and quantity. 3.Follow-up & Subscription Sales Call trial customers for feedback and conversion to paid subscription plans (monthly/3–6–12 months). Explain pricing, plans, and offer benefits. Follow up on pending payments and renewals. 2.Customer Communication Guide customers on how Freshyzo’s delivery system works. Help with wallet recharge, app usage, and product-related queries. Resolve issues with a polite and positive approach. 3.Feedback & Lead Nurturing Collect trial feedback and understand reasons for non-conversion. Reconnect with inactive, lost, or dormant leads. Help improve customer experience through regular interaction. 4.CRM Entry & Reporting Update lead status and call outcomes in the CRM daily. Maintain accurate records of follow-ups and conversions. Submit daily reports to the manager.
We are looking for an energetic and persuasive Telecaller to join our team. The role involves contacting potential and existing customers to inform them about our products, handling customer queries, and maintaining accurate call records. You will be responsible for achieving daily/weekly calling targets and ensuring excellent customer service. The ideal candidate should have good communication skills, a polite and confident tone, and basic knowledge of sales processes. Experience in telesales or customer support will be an added advantage.