Fresher customer support

Key Responsibilities:

• Respond to customer inquiries via phone, email, chat, or other communication channels in a timely, professional, and friendly manner.
• Provide accurate information regarding company products/services, troubleshoot issues, and resolve complaints efficiently.
• Handle customer queries and concerns while ensuring customer satisfaction.
• Maintain up-to-date knowledge of product offerings, policies, and procedures.
• Escalate unresolved issues to the relevant department or supervisor as needed.
• Keep accurate records of customer interactions, transactions, and feedback.
• Meet or exceed KPIs, including response time, issue resolution, and customer satisfaction ratings.
• Adapt to different customer needs and adjust communication styles accordingly.
• Collaborate with team members to share knowledge, improve service processes, and enhance the customer experience.

Job Type: Full-time

Pay: ₹12,000.00 - ₹13,000.00 per month

Benefits:

• Health insurance

Ability to commute/relocate:

• New Town, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you comfortable in night shift?

Education:

• Diploma (Required)

Work Location: In person