Fresher - Customer Care Executive

Granny Nanny Elder Care & Home Nursing is seeking a compassionate and professional Customer Care Executive to join our team. As the first point of contact for families seeking elder care solutions, you'll play a vital role in connecting seniors with quality home nursing services.

Key Responsibilities:

Handle inbound and outbound calls from clients and families seeking elder care services

Provide detailed information about our home nursing services, care packages, and pricing

Understand client requirements and recommend appropriate care solutions

Schedule appointments for home assessments and consultations

Maintain accurate records of customer interactions in our CRM system

Follow up with potential clients and convert inquiries into service bookings

Address customer concerns and complaints with empathy and professionalism

Coordinate with nursing staff and caregivers to ensure seamless service delivery

Process service requests and maintain client documentation

Build strong relationships with clients and their families

Required Skills & Qualifications:

Excellent communication skills in Tamil, English (other language prefered)

Previous experience in customer service or healthcare industry (preferred)

Compassionate and patient approach when dealing with elderly clients and families

Strong phone etiquette and active listening skills

Basic computer knowledge (MS Office)

Ability to handle sensitive situations with professionalism

Good organizational and multitasking abilities

Job Types: Full-time, Permanent, Fresher

Pay: ₹8,290.25 - ₹12,000.00 per month

Work Location: In person