Product Analyst / Customer Success Analyst Camu

0.0 years

0 Lacs

chennai, tamil nadu, india

On-site

Product Analyst / Customer Success Analyst Experience- Freshers Job Location - Chennai, Pallikaranai Job Mode - Work From Office This role focuses on gathering customer feedback, analysing product usage data and identifying opportunities to enhance product performance and user satisfaction. By closely collaborating with both internal teams and end-users, the Analyst ensures that product development aligns with real customer needs, driving adoption, retention and long-term success. Key Responsibilities: ؠAct as the liaison between customers, Product and Engineering teams. ؠAnalyze product usage trends, customer feedback and support ticket Fresh Desk/Redmine/Jira data to identify feature enhancements and areas for improvement. ؠTranslate customer needs into clear product requirements and user stories. ؠSupport product roadmap development with data-driven insights and user impact assessments. ؠConduct regular reviews of customer journeys to identify friction points and suggest improvements. ؠPartner with Customer Success Managers (CSMs) to ensure successful onboarding, training, and user engagement. ؠParticipate in product testing, validation and release readiness activities. Good to have: ؠBachelors degree in Business, Computer Science or a related field. ؠExperience in a customer-facing or product-facing role is an addedadvantage (Customer Success, Business Analysis, Product Management, etc.). ؠStrong analytical and problem-solving skills in SaaS product,along with AngularJS, MongoDB, Jasper report knowledge. ؠExperience in SaaS or tech product environments. ؠWorking knowledge of Agile methodologies and tools (e.g. Jira, Redmine, Confluence). ؠExperience with CRM and support tools (Fresh Desk). Interested candidates may share their CVs to[HIDDEN TEXT] Show more Show less

Posted 5 days ago

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Service Desk Support Systems Plus

1.0 - 5.0 years

0 Lacs

pune, maharashtra

On-site

You will be joining SystemsPlus as an L1 Service Desk Support in Pune - Magarpatta with a hybrid work model. As an immediate joiner with 1-3 years of experience in IT Service Desk - Helpdesk, you will demonstrate excellent communication skills including active listening, empathy, technical proficiency, and professionalism both verbally and in writing. Your responsibilities will include providing in-depth Technical Support, advanced troubleshooting for Desktop, Active Directory, Outlook Configuration, O365 Applications, Printers, Scanners, DL, Shared Mailbox, etc. You will handle Remote Support Services, Desktop Support, and Technical Support while utilizing knowledge of ITIL V3, V4, and ticketing tools such as CA Service desk, Service Now, Jira, Azure DevOps, Fresh desk, etc. It will be essential for you to have a good understanding of SLA, ticket triaging, and handling escalations, along with experience in dealing with International clients or customers. Your role will involve providing remote customer service support and collaborating with Global IT teams within established timelines. You should be capable of working without direct supervision, be open to 24X7 rotational shifts, and available to work on weekends in rotational shifts. Additionally, you must have the ability to comprehend the urgency and priority of reported issues or given situations, and be willing to work from both the office and home in a Hybrid model. If you meet these requirements and are interested in this opportunity, please drop your CV at madeleine.mehta@systems-plus.com.,

Posted 1 month ago

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