Job Summary: This role focuses on managing sales enquiries, preparing accurate and timely quotations, maintaining enquiry logs, and supporting conversion efforts. The ideal candidate should have a strong understanding of logistics pricing, excellent coordination skills, and the ability to thrive in a fast-paced environment. Key Responsibilities Quotation & Enquiry Management Log all received enquiries with proper referencing and attachments. Perform regular audits to ensure enquiries are accurately tracked. Provide cost quotations within defined timelines: FOB enquiries – within 1 hour EXW enquiries – within 3 hours Ensure quotes reflect current rates, surcharges, and correct routing. Deliver a minimum of 20 quotations per day. Maintain a minimum weekly conversion rate of 40–50%. Use internal tracking tools (e.g., Script 2998) to monitor performance. Follow up and close enquiries with feedback within 1–2 days (and no later than 10 days). Customer Service & Relationship Management Act as a link between customers and internal departments to ensure service efficiency. Handle customer complaints and queries proactively through to resolution. Maintain and grow long-term relationships with existing accounts via calls, emails, and service follow-ups. Upsell services and manage both new and existing accounts. Provide daily updates to key accounts regarding pending shipments. Use E-Freight Suite to track customer transactions and interactions. Cross-check and raise invoices within agreed timelines. Identify and escalate recurring system issues. Assist with special projects and provide backup to the team manager as needed. Timely and accurate information distribution to customers. Efficient order handling and short-term selling aligned with company guidelines. Strong relationship management with internal and external stakeholders. Professional complaint and claim handling, including document coordination. Advising customers on optimal transportation modes and applying appropriate rate markups. Education and/or Experience: Bachelor’s Degree in Business Certifications or Diploma in Customer Service is an advantage Minimum 2 years Customer Service experience in Air or Sea products Language Skills: Ability to communicate fluently in English. Knowledge of Arabic and Hindi is an advantage. Ability to create routine reports and communicate clearly and informatively. Computer Skills Knowledge of EDP software MS Office Suite (Power Point, Excel and Word). Ability to understand and use the FRESCON site Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹50,000.00 per month Benefits: Health insurance Provident Fund Work Location: In person
Job Summary The role is responsible for the end-to-end execution of ocean import and export documentation processes, ensuring timely and error-free handling of IGM filings, HBL/MBL releases, invoicing, and compliance with trade regulations. The position plays a key role in maintaining data quality, improving customer satisfaction, and preventing revenue leakage through meticulous documentation and operational coordination. Key Responsibilities Import Documentation & Operations Ensure smooth execution of import documentation and IGM filing prior to vessel arrival Submit documents to carriers, gateway, CFS, and ICD teams for timely customs processing Coordinate delivery order issuance and container offloading with gateway teams Handle customer and overseas queries related to import documentation Send accurate EDI for IGM filing to avoid penalties Ensure error-free documentation and prevent write-offs due to late or incorrect submissions Liaise with shipping lines and origin offices for amendments and cost recovery Transmit complete and correct details to GSC for invoicing and CES estimation Maintain high data quality and eliminate revenue leakage Ensure timely cargo arrival notices and delivery order releases to customers Support actualization process through timely carrier payments Share payment collection details with FICO for AR closure Export Documentation & Operations Timely release of HBL to customers and MBL from shipping lines Ensure documentation complies with origin/destination country regulations Prepare accurate export invoices and maintain data quality Transmit Shipping Instructions (SI) via ESI and meet performance targets Avoid late documentation charges and dispatch delays Monitor quality and performance reports to ensure operational excellence Coordinate with CHAs, forwarders, and port/customs authorities for smooth documentation flow Ensure timely transmission of LOT and dispatch of pre-alert documents Support cost actualization through timely carrier payments Release delivery orders post payment and document verification Skills & Competencies Technical & Functional Strong knowledge of ocean import/export documentation Familiarity with trade laws, customs regulations, and country-specific documentation practices Understanding of carrier documentation timelines and requirements Proficiency in currency conversions and invoicing standards Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹30,000.00 per month Benefits: Health insurance Provident Fund Work Location: Remote
Job Summary The role is responsible for the end-to-end execution of ocean import and export documentation processes, ensuring timely and error-free handling of IGM filings, HBL/MBL releases, invoicing, and compliance with trade regulations. The position plays a key role in maintaining data quality, improving customer satisfaction, and preventing revenue leakage through meticulous documentation and operational coordination. Key Responsibilities Import Documentation & Operations Ensure smooth execution of import documentation and IGM filing prior to vessel arrival Submit documents to carriers, gateway, CFS, and ICD teams for timely customs processing Coordinate delivery order issuance and container offloading with gateway teams Handle customer and overseas queries related to import documentation Send accurate EDI for IGM filing to avoid penalties Ensure error-free documentation and prevent write-offs due to late or incorrect submissions Liaise with shipping lines and origin offices for amendments and cost recovery Transmit complete and correct details to GSC for invoicing and CES estimation Maintain high data quality and eliminate revenue leakage Ensure timely cargo arrival notices and delivery order releases to customers Support actualization process through timely carrier payments Share payment collection details with FICO for AR closure Export Documentation & Operations Timely release of HBL to customers and MBL from shipping lines Ensure documentation complies with origin/destination country regulations Prepare accurate export invoices and maintain data quality Transmit Shipping Instructions (SI) via ESI and meet performance targets Avoid late documentation charges and dispatch delays Monitor quality and performance reports to ensure operational excellence Coordinate with CHAs, forwarders, and port/customs authorities for smooth documentation flow Ensure timely transmission of LOT and dispatch of pre-alert documents Support cost actualization through timely carrier payments Release delivery orders post payment and document verification Skills & Competencies Technical & Functional Strong knowledge of ocean import/export documentation Familiarity with trade laws, customs regulations, and country-specific documentation practices Understanding of carrier documentation timelines and requirements Proficiency in currency conversions and invoicing standards Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹30,000.00 per month Benefits: Health insurance Provident Fund Work Location: Remote