Fraud Support Associate Senior

As an experienced professional with a General Equivalency Diploma, you will be part of the dynamic team at FIS, where you will tackle challenging issues in financial services and technology. FIS values open collaboration, entrepreneurship, passion, and fun among its team members. **Role Overview:** You will participate in department initiatives to enhance efficiencies and stay updated on evolving fraud trends. Additionally, you may be involved in special projects such as card compromises, fraud detection, and processing reports. Your role may also entail conducting fraud awareness meetings, training new employees, and escalating unresolved issues to the appropriate channels. **Key Responsibilities:** - Analyzing fraud alert queues and identifying suspicious activity - Communicating with financial institutions regarding suspect merchant deposits and cardholder activities - Updating investigation databases with responses from financial institutions - Reviewing new merchant accounts for potential fraud - Verifying authorizations through cardholder calls and resolving suspicious phone calls - Maintaining fraud databases and escalating suspicious activities to the Investigations team - Adhering to quality standards and schedules **Qualifications Required:** - High school diploma or GED - Knowledge of FIS fraud products and services - Understanding of fraud principles, processes, and prevention techniques - Proficiency in MS Office tools (Excel, Word, PowerPoint) and computer operations - Strong customer service skills and effective communication abilities - Detail-oriented with excellent organizational skills for multitasking - Ability to work independently and collaboratively in a team environment while maintaining confidentiality **Additional Company Details:** With a history spanning 50 years in the financial services industry, FIS is a global leader in financial technology solutions. Headquartered in Jacksonville, Florida, FIS serves over 20,000 clients across 130 countries with the help of its 53,000 employees. FIS processes billions of transactions annually, totaling over $9 trillion globally. As a Fortune 500 company and a member of the S&P 500 Index, FIS is dedicated to safeguarding the privacy and security of all personal information processed for client services. The company operates on a direct sourcing model for recruitment, prioritizing direct applications over submissions from recruitment agencies.,