Founder's Office - Customer Experience

Company Description

MIRI is a mindful, refreshingly artistic and contemporary take on bags. Each Miri bag is a celebration of rich Indian heritage and its stunning artistic traditions. Launched in 2021, Miri's unique offerings have helped it gain 10000+ happy customers including several iconic personalities and Bollywood celebrities. Miri continues to make rapid strides in redefining modern luxury in the handbag space with its distinctive designs, commitment to quality and Industry-leading customer service.

Role Description

We are looking for an energetic go-getter to help shape Miri's omni channel customer experience, drive business growth, and uncover valuable consumer insights. This is an unique opportunity to work closely with the founding team in a fast-growing D2C fashion brand. While the role will primarily focus on various aspects of customer experience in year 1, the right candidate will soon be exposed to other streams basis their inclination and company needs.

Ideal candidate would be a 2024/2025 passouts from arts, humanities, marketing or communications background.

Responsibilities

• Manage customer experience across all communication channels - Email, Calls, Whatsapp, Social Media etc.
• Liaison with various Operation teams in providing world class service to our customers and prospects
• Research Miri's customer base to glean key consumer/business insights
• Drive business development activities across multiple B2B channels and partners
• Work with the founding team on branding & other demand side work streams

Qualifications

• Graduate & preferrably 2024 or 2025 passouts.
• Fluent in English and Hindi
• Loves conversations & establishing relationships
• High on energy and a "Can-do" attitude
• Passionate about creating an impact
• Fairly organised & values work ethics
• Basic tech/computing skills

Experience Level: