Make outbound calls to CSD vehicle enquiry leads received via Fouji Adda App and website. Explain the car booking process, eligibility, and available variants clearly. Assist customers with loan and insurance options, documentation, and application process. Guide customers for required paperwork. Maintain follow-up with customers and ensure maximum lead conversion. Update lead status daily in CRM and coordinate with backend team for timely processing. Handle basic customer queries related to price, documents, car delivery, finance, etc. Build trust with customers through polite and patient communication. Provide accurate information without overpromising or misinformation.
As a Car Loan Sales Executive, you will be responsible for assisting in availing car loans. You will guide customers in selecting the right loan product, explain terms and benefits, and coordinate with banks/NBFCs for loan file processing. This is a customer-facing role requiring excellent communication, trust-building, and sales skills. Key Responsibilities Lead Handling & Conversion Call, counsel, and convert incoming leads. Understand customer requirements, loan eligibility, and urgency. Share quotations, EMI options, and loan offers from multiple banks/NBFCs. Customer Relationship Management Explain car loan process in simple and transparent language. Build trust and confidence while handling sensitive financial documents. Provide regular updates to customers on loan file progress. Loan File Processing Collect and verify required KYC, salary slips, service documents, and other paperwork. Coordinate with loan processors and banking partners for approval and disbursement. Ensure smooth end-to-end loan processing before car delivery. Team Collaboration Work closely with Sales Executives (Car Bookings), Loan Processors, and Insurance Advisors. Update lead status daily in CRM and follow-up pipeline.
Key Responsibilities Customer Interaction & Query Resolution Attend inbound calls, WhatsApp queries, and emails from customers. Provide clear, step-by-step guidance on car booking, loan, and insurance processes. Build trust with customers by addressing their concerns promptly and politely. Lead Management & Follow-ups Record customer details in the CRM and ensure accurate categorization. Follow up on pending queries and ensure timely updates to customers. Operations & Coordination Assist customers in preparing and submitting required documents. Coordinate with dealers, loan processors, and insurance advisors for smooth processing. Track status of bookings, finance approvals, and deliveries; update customers accordingly. Quality & Reporting Maintain high call quality standards and follow company call scripts where applicable. Submit end-of-day reports on calls handled, leads updated, and issues resolved. Escalate complex cases to the senior operations/sales manager. Key Skills Required Excellent communication skills in Hindi & English (knowledge of regional languages is a plus). Ability to empathize and build trust with customers. Basic knowledge of automobile sales, finance, and insurance (training will be provided). Strong organizational skills to manage documentation and follow-up tasks. Computer literacy: CRM usage, MS Office, and WhatsApp Business handling.
We are looking for a motivated Motor Insurance Renewals & Retention Executive to handle insurance renewal processes, build strong relationships with customers, and ensure high retention rates. The role involves contacting customers whose vehicle insurance is due for renewal, explaining policy benefits, providing competitive quotes, and ensuring smooth policy issuance. This role requires excellent communication, persuasion, and relationship management skills. Key Responsibilities Contact existing customers whose motor insurance policies are expiring. Provide renewal reminders via phone. Share competitive insurance quotes and explain differences between insurers. Assist customers in completing the renewal process seamlessly. Coordinate with insurance partners to issue policies quickly and accurately. Process & Compliance Maintain accurate customer records in CRM. Ensure compliance with IRDAI regulations and company policies. Handle customer queries and grievances with professionalism. Key Skills & Competencies Excellent communication skills in Hindi and English (knowledge of regional languages is a plus). Strong persuasion, negotiation, and problem-solving abilities. Customer-first attitude with patience and empathy. Knowledge of motor insurance products, claims, and add-ons (training will be provided).