Forward Deployed Architect, Applied AI

About the Role:

a hands-on senior technical architect

You'll work closely with pre-sales teams to scope technical integration and implementation strategies, translating business requirements into architectural solutions. Once opportunities move to post-sales, you'll own the detailed technical designs from original scoping documents and drive execution including hands-on coding to build proofs-of-concept, custom integrations, and solution prototypes that validate technical feasibility.

As the technical owner of the customer relationship, you'll partner cross-collaboratively to ensure successful delivery. Your role spans from understanding domain-specific customer needs to architecting scalable, agent-based AI solutions using DevRev's platform**, with direct involvement in implementing key technical components and debugging complex integration challenges.

This position requires a unique blend of enterprise architecture expertise, AI solution design, hands-on development skills, customer empathy, and cross-functional collaboration. You'll act as the connective tissue between pre-sales, customer success, engineering, and product teams, bringing our AI capabilities to life for real-world business impact.

What You'll Do:

• Customer-facing:

  20-40% working directly with customers

• Design & Deploy AI Agents

  : Build, configure, and launch intelligent agents using the DevRev platform to solve real customer problems.

• Integrate Systems

  : Connect AI agents with external platforms (e.g., CRMs, APIs, databases) for seamless workflow automation.

• Optimize Performance

  : Tune prompts, logic, and agent configurations for accuracy, reliability, and scalability.

• Own Requirements

  : Partner with customers to deeply understand their needs and translate them into technical agent specifications.

• Prototype & Iterate

  : Lead live demos, build rapid proof-of-concepts, and refine solutions through customer feedback.

• Lead Execution

  : Define project plans, align internal teams, and ensure timely delivery of deployments.

• Advise Customers

  : Act as a trusted technical advisor on AI agent architecture, performance, and long-term scalability.

What You Bring:

• Experience

  : 5+ years in software development, AI/ML engineering, or technical consulting. Customer-facing experience is a plus.

• Background

  : Bachelor's or Master's degree in Computer Science, Engineering, or a related technical field.

• Coding Skills:

  Strong proficiency using TypeScript/JavaScript, Python, data structures and algorithms, (Nice to have: Go).

• Applied AI Knowledge:

  Large language models (LLMs), prompt engineering, frameworks like RAG and function calling, and building evals to validate agentic AI solutions.

• Cloud & DevOps

  : Hands-on experience with AWS, GCP, or Azure, and modern DevOps practices (CI/CD, containers, observability).

• System Integration

  : Comfortable integrating systems via APIs, webhooks, and event/data pipelines.

• Data-Driven Mindset

  : Use A/B testing, telemetry, and metrics to guide decisions and drive improvements.

• Communication

  : Strong written and verbal skills to articulate technical concepts to both engineers and business stakeholders.

• Customer Empathy

  : A bias for action and a relentless focus on solving problems for customers.

• Education

  : Bachelor's degree in Computer Science, Engineering, or related discipline. Advanced degrees or certifications in AI/architecture frameworks (e.g., TOGAF, SAFe) are a plus.