Responsibilities · CRM greets customer and offers a visiting card. · Invite Customer to the Front Office area for documentation. · Request the customer for an instant feedback by using IFIR form · Inform the customer in advance on the PSF calls which will be received · Send Thank you SMS immediately post-delivery. · Interact with the customer to understand the overall satisfaction by using an IFIR FORM. · In case the customer’s driver is taking the vehicle delivery – Call the customer and inform of completion of the service / repairs and payment. · Request/assist the deriver to fill the IFIR from. · Discuss the negative IFIR concern areas with workshop staff daily during morning / afternoon meetings. · Clarify any problems / challenges with the staff Make weekly summary report of IFIR and discuss with Service Manager for planning and implementing countermeasures Qualifications Excellent verbal and written communication skills
Responsibilities · CRM greets customer and offers a visiting card. · Invite Customer to the Front Office area for documentation. · Request the customer for an instant feedback by using IFIR form · Inform the customer in advance on the PSF calls which will be received · Send Thank you SMS immediately post-delivery. · Interact with the customer to understand the overall satisfaction by using an IFIR FORM. · In case the customer’s driver is taking the vehicle delivery – Call the customer and inform of completion of the service / repairs and payment. · Request/assist the deriver to fill the IFIR from. · Discuss the negative IFIR concern areas with workshop staff daily during morning / afternoon meetings. · Clarify any problems / challenges with the staff Make weekly summary report of IFIR and discuss with Service Manager for planning and implementing countermeasures Qualifications Excellent verbal and written communication skills