You are looking for a Technical Lead IT Support to join our team and manage technical support operations, assist banking clients, and handle system troubleshooting. You should be proficient in Windows OS, MS Office, system administration, and basic networking. Our client is a Software Company with over 10 years of experience in the US and India, employing over 100 individuals. Your responsibilities will include leading and mentoring the technical support team, overseeing Windows OS administration, troubleshooting hardware, software, and network issues, managing user access, system configurations, and security settings. You will also be required to assist banking clients with IT queries and MS Office support, analyze logs, system errors, and network connectivity, coordinate with IT, security, and infrastructure teams, handle incident response and escalation, maintain IT documentation, and implement best practices. The ideal candidate should have 2 - 4 years of experience in IT support or technical lead roles, strong expertise in Windows OS, MS Office, and networking, familiarity with helpdesk systems such as JIRA and ServiceNow, excellent problem-solving and leadership skills, and fluency in English and Hindi. Additional experience in banking IT support and knowledge of IT security and backup procedures would be advantageous. If you are interested in this position and meet the requirements, kindly contact Mr. Kiran on 7416063946 or submit your resume to hr@vinperk.in. Immediate joiners or those available within 1 week are preferred, with a salary budget ranging from 4 LPA to 6 LPA. Please note that applicants with a notice period exceeding 15 days or salary expectations above 7 LPA need not apply.,
As a Lead Support Executive at our company, you will be responsible for supervising our Level 1 Support Team comprising of freshers. Your main duties will include handling intricate banking-related inquiries, ensuring appropriate escalations to Level 2 support, and overseeing the overall performance of the team. You will play a crucial role in guiding, training, and mentoring the Level 1 Support Executives to deliver high-quality services to our clients. To qualify for this position, you should possess a Bachelors or Masters degree in Business Administration, Finance, or a related field along with 3-5 years of experience in banking operations or financial customer support. Your strong understanding of banking processes and compliance will be essential in ensuring the team's adherence to industry standards. Located in Mehdipatnam, Hyderabad, this role offers a competitive salary range of 4 - 5 LPA. Your proficiency in English and Hindi communication will be valuable as you liaise with banks, internal teams, and regulatory bodies. Additionally, experience with ticketing systems such as Jira, ServiceNow, and CRM tools will aid you in accurately logging and resolving tickets, as well as generating and sharing status reports. If you are a proactive banking professional with a passion for team management, supervision, and resolving complex banking queries, we encourage you to apply for this role. For further inquiries or to apply, please contact Mr. Kiran Kumar at 7416063946 or email your resume to jobs@vinperk.in.,