Food & Beverages Captain

Location: Panampilly Nagar
Reports to: Outlet Manager
Experience: 2–3 years in QSR, café, or Restaurant

Job Summary:

The Service Captain is responsible for supervising the front-of-house operations, ensuring smooth guest service, maintaining hygiene standards, and leading a team of servers to deliver an outstanding customer experience.

Key Responsibilities:

• Supervise daily front-of-house (FOH) operations.
• Train, guide, and manage service staff (servers, order takers).
• Ensure service standards, order accuracy, and timely delivery.
• Address guest queries, complaints, and special requests promptly.
• Maintain cleanliness and hygiene as per café SOPs.
• Coordinate with kitchen staff for smooth order flow and reduce wait times.
• Monitor inventory of disposables, packaging, and service-related materials.
• Prepare basic reports (sales, feedback, shift handover, etc.).

Skills Required:

• Strong communication and team leadership skills
• Customer-oriented mindset
• Basic knowledge of POS systems and order tracking
• Familiarity with café menus (burgers, pizzas, coffee, mocktails)
• Ability to multitask and remain calm under pressure

Job Type: Full-time

Pay: From ₹18,000.00 per month

Benefits:

• Leave encashment

Work Location: In person