Food & Beverage Service Associate / Steward / Captain

Job description:

Job Summary:

To provide excellent customer service by ensuring prompt, efficient, and courteous food and beverage service to guests, ensuring a pleasant dining experience and contributing to the overall success of the establishment.

Key Responsibilities:✅ Guest Service:

• Welcome and greet guests warmly and professionally.
• Present menus, take orders, and suggest food and beverage pairings.
• Serve food and beverages according to standard procedures and timing.
• Attend to guest needs and respond promptly to their requests or concerns.
• Maintain up-to-date knowledge of menu items, specials, and promotions.

✅ Preparation & Setup:

• Prepare tables by setting up linens, silverware, glasses, and condiments.
• Check cleanliness and presentation of dining area, furniture, and service equipment.
• Stock service stations with items such as napkins, cutlery, and beverages.

✅ Service & Clearing:

• Ensure correct food is served to the correct table/guest.
• Top up water and beverages regularly without being intrusive.
• Clear tables efficiently and reset them for the next guest.

✅ Billing & Cash Handling:

• Present the bill to guests and handle payment transactions as per standard operating procedures.
• Record and report transactions accurately.

✅ Hygiene & Safety:

• Follow personal grooming and hygiene standards.
• Adhere to food safety and sanitation guidelines (FSSAI norms if in India).
• Handle glassware, crockery, and food items carefully to prevent breakage or contamination.

✅ Teamwork & Communication:

• Coordinate with kitchen staff and bar to ensure timely and correct order delivery.
• Report guest complaints or feedback to supervisors promptly.
• Participate in team briefings and contribute ideas for improvement.

Key Skills Required:

• Good communication and interpersonal skills.
• Friendly and customer-focused attitude.
• Basic knowledge of food and beverages.
• Ability to work under pressure in a fast-paced environment.
• Attention to detail and cleanliness.
• Willingness to work in shifts, including weekends and holidays.

Eligibility Criteria:

• Minimum 10th/12th pass (Higher Secondary).
• Degree/Diploma in Hotel Management (preferred but not mandatory).
• 0-2 years of experience in F&B service (freshers can apply for trainee roles).
• Basic knowledge of English and/or local language (Hindi preferred in India).

SHARING ACCOMMODATION & FOOD PROVIDED + PF & ESIC

Growth Opportunities:

• F&B Associate → Senior Steward → Captain → Supervisor → Restaurant Manager → F&B Manager

Job Types: Full-time, Permanent

Job Types: Full-time, Permanent

Work Location: In person