About the Role: Foliage Outdoors,is a leading provider of outdoor adventure and travel experiences, is seeking a highly motivated Back Office Operations Executive to join our growing team. In this role, you will be the backbone of our client service operations, supporting both Foliage Outdoors and Foliage Travel and Leisure divisions. You will be responsible for a range of back-office tasks, ensuring the smooth and efficient delivery of client service. Job Description: Are you a detail-oriented individual with a knack for organisation and multitasking? Do you thrive in a fast-paced environment where efficiency and accuracy are paramount? If so, we are seeking a talented Back Office Operations Executive to join our dynamic team! In this role, you will be responsible for various administrative and operational tasks related to travel planning and execution for our FIT (Free Independent Traveller) and Group travel offerings. Your strong organisational skills and meticulous attention to detail will be essential in ensuring smooth and seamless travel experiences for our clients. From coordinating with vendors and suppliers to managing documentation and ensuring compliance with travel regulations, you will play a crucial role in the behind-the-scenes operations that make our travel journeys exceptional. Multitasking will become second nature to you as you effortlessly juggle multiple projects and priorities. Your ability to maintain a well-organised workspace and meet deadlines will be invaluable assets in this fast-paced environment. If you are a problem-solver who thrives on ensuring every detail is taken care of, we invite you to apply for this exciting opportunity. Join our team and be part of creating unforgettable travel experiences for our clients. Responsibilities: Provide comprehensive support to the front-office team, including FIT and Group Tours departments. Assist with contracting and coordination with various travel and outdoor activity suppliers. Utilize office systems to process back-office tasks, such as bookings and reservations, invoicing and payments, client communication, and documentation. Ensure accurate and timely data entry and record keeping. Issue travel documents (flight tickets, vouchers, itineraries, etc.) as per client itineraries. Maintain a clean and organized work environment. Assist the Group Tours and FIT teams in managing all backend operations related to client bookings, reservations, and itineraries for both group and individual travellers. Liaise with hotels, transport providers, activity operators, and other suppliers to ensure seamless service delivery for both group tours and FIT bookings. Process group tour and FIT bookings, manage reservations, and ensure all necessary documentation is accurate and timely. Support the finance team with invoicing, payments tracking, and maintaining accurate financial records for all types of bookings. Coordinate with the client-facing teams to ensure all client requirements are met and communicated clearly, both before and during the tour, for both group and FIT clients. Collaborate with the front-office teams to resolve any client queries or issues promptly, whether for group or FIT travellers. Maintain and update safety documentation for adventure activities, and ensure all necessary permits and certifications are current for wildlife sanctuary visits. Handle specific documentation required for wildlife sanctuary permits, adventure activity waivers, and forest department permissions for both group and FIT bookings. Assist in coordinating group departures and FIT itineraries based on wildlife park seasons, monsoon conditions for adventure activities, and peak wildlife sighting periods. For adventure tours, maintain inventory records of required equipment and coordinate with suppliers for group and FIT equipment requirements. Perform other duties as assigned by the Operations Manager or team lead to ensure smooth day-to-day operations. Qualifications: Minimum 1 year of experience in a similar back-office or administrative role. Strong organisational skills and the ability to prioritise multiple tasks. Excellent communication and interpersonal skills. Proficient in MS Office Suite (Word, Excel, PowerPoint). Working knowledge of the travel and tourism industry (a plus). Ability to work independently and as part of a team. Impeccable attention to detail and accuracy. Travel Arrangements and Travel Consulting skills. Experience in Travel Management. Knowledge of visa requirements and travel regulations. Relevant certification or degree in travel and tourism (preferred). If you are a talented and motivated individual with a passion for the travel industry, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to careers@foliageoutdoors.com
Company Description Foliage Outdoors is a multi-award-winning, professionally managed travel house based in Pune. Known for offering a range of tourism-related services, Foliage Outdoors specialises in customised travel solutions, including air ticketing, hotel bookings, visa assistance, and travel insurance. The company has redefined wildlife and adventure tourism since 2000, providing memorable offbeat holiday experiences. Foliage Outdoors is recognised as the leading ecotourism company in India, trusted by both retail and corporate clients for its comprehensive travel expertise. At Foliage Outdoors, we're committed to creating unforgettable experiences and fostering a deeper connection with nature. We value passion, dedication, and the unique contributions each team member brings. We encourage applicants from all backgrounds to apply! Role Description This is a full-time, on-site position based in Pune for Outdoor Trip Leaders – Wildlife & Adventure at Foliage Outdoors. As an Outdoor Trip Leader, you will organise and lead wildlife and adventure tours, ensuring the safety, enjoyment, and engagement of all participants. You’ll provide valuable insights into offbeat destinations, handle logistical arrangements, and create memorable experiences for our travellers. Your responsibilities will include upholding safety protocols, fostering a spirit of exploration, and sharing your passion for the outdoors and wildlife. Are you driven by a love for nature, a sense of adventure, or a desire to inspire others to connect with the natural world? Foliage Outdoors is expanding its team in Pune and seeking dynamic individuals to fill exciting roles that blend adventure, education, and leadership. We are committed to fostering a diverse and inclusive environment where unique perspectives and backgrounds enrich every experience. This broad role combines the best of leadership, education, and coordination—perfect for those who thrive in diverse outdoor settings and want to make a meaningful impact. Key Responsibilities & Skills: For Wildlife Camps , you'll lead and educate participants, leveraging your deep knowledge of wildlife. Fluency in English, Hindi, and Marathi is highly valued for effective communication. For Adventure Camps & Treks , you'll guide exhilarating expeditions, ensuring safety and an exceptional experience for all participants. Relevant experience (like mountaineering courses) and an unwavering commitment to safety are paramount. We're looking for natural leaders who thrive in the wilderness, whether it's identifying bird calls or conquering mountain peaks! Develop and implement engaging environmental education programs for diverse audiences, including children, families, and schools. Design captivating educational materials, organise hands-on workshops, and lead impactful outdoor activities. Build and nurture community partnerships to expand our reach and foster a deeper appreciation for the natural world. Are you naturally inclined to inspire wonder and appreciation for the great outdoors? Qualifications Experience in organising and leading wildlife and adventure trips Knowledge of safety protocols and first aid Excellent customer service and interpersonal skills Strong communication and leadership skills Ability to manage logistical arrangements Enthusiasm for ecotourism and adventure activities Relevant certifications in outdoor leadership or adventure tourism are a plus Bachelor's degree in Tourism, Hospitality, Environmental Studies, or a related field is preferred
Company Description Foliage Outdoors, based in Pune, is a leading multi-award-winning travel house specializing in tourism-related services, offering tailored solutions such as air ticketing, hotel bookings, visa assistance, and travel insurance to both retail and corporate clients. With expertise in offbeat, wildlife, and adventure tours, the company aims to create memorable and unique travel experiences. Since 2000, Foliage Outdoors has pioneered ecotourism in India, redefining wildlife and adventure travel while exploring destinations across the country and the globe. Their team of travel experts ensures complete travel solutions and exceptional service, making them a trusted leader in adventure and leisure travel. Role Description This is a full-time, on-site role for a Travel Counselor specializing in FIT & Group Departures, located in Pune. The Travel Counselor will handle day-to-day travel arrangements, manage travel plans for groups and individuals, ensure seamless customer experiences, and coordinate business travel as needed. The role requires maintaining excellent client communication, ensuring timely and efficient travel services, and providing tailored travel solutions based on client needs. Qualifications Proficiency in Travel Arrangements, including planning and booking travel itineraries Strong Communication and Customer Service skills to interact effectively with clients and stakeholders Experience in Travel Management, including organizing trips for individuals and groups Knowledge of Business Travel, including understanding corporate travel requirements Attention to detail, problem-solving abilities, and the capability to handle multiple tasks simultaneously Familiarity with eco-tourism and adventure travel offerings is a plus Degree or certification in Travel, Tourism, or a related field is preferred
Post: Travel Counsellor No of Posts Available : 2, One Junior & One Senior Level Roles and Responsibilities Interacting with customers to plan their holidays Understanding requirements and making their Travel Plans Suggest Itinerary, Hotels, Experiences and optimal routing and costing Booking of Hotels and other Services for leisure as well as Corporate Clients Interacting with queries of Inbound and Outbound Holiday Guests Clients' brief typically includes : The region/state they want to visit. The total number of days at their disposal. Budgets are allocated for their holidays. Purpose of holiday ie leisure, family holiday, honeymoon holidays etc. Desired Candidate Profile Anyone who has worked with a Travel Agency or a Tour Operating Company with good knowledge of Destinations, Hotels and suppliers. Experience with designing Custom Itineraries Any experience of having actually travelled to destinations is an added advantage, but not a pre-requisite. We are looking at young and dynamic candidates who can interact with customers as well as suppliers. What We Offer: An opportunity to be part of a leading travel organisation with a rich legacy. A dynamic and collaborative work environment that values creativity and innovation. Access to unique travel experiences and destinations. Competitive compensation package with performance-based incentives. Industry Leisure, Travel & Tourism Employment Type Full-time