Position: Chief Operating Officer (COO)- Hospitality Location: Gurgaon Reports to: Founder & CEO Industry: Hospitality | Flexible Stays | Extended Living About FlxHo FlxHo is a new-age hospitality and living brand designed for today’s professionals, business travellers and relocating families. We combine the flexibility of extended stays with the warmth of premium hospitality. Our promise: Flexible Stays for the New Us – #liveurway. Role Overview We are seeking an experienced Chief Operating Officer (COO) to lead our operations, manage P&L, and scale FlxHo into a national brand. This is a high-impact leadership position with a clear pathway to evolve into a Co-Founder role, shaping the future of the company alongside the Founder. The COO will oversee end-to-end operations across properties, build processes and teams, ensure world-class guest experiences, and drive profitability across all verticals. Work on building a scalable profitable operations model to enable scale FlxHo as a go to Business Travel Brand. Key Responsibilities Operational Leadership: Lead day-to-day operations across hotels, residences, and extended-stay properties. Establish and optimise SOPs for guest services, housekeeping, maintenance, kitchen and community operations. Drive operational excellence through technology, processes, and training. P&L & Growth Management: Own the full P&L across properties and business units. Drive revenue growth, occupancy, RevPAR, ADR and cost efficiencies. Identify and execute new business opportunities and partnerships. Brand & Guest Experience: Ensure consistent delivery of FlxHo’s brand promise at every touchpoint. Build systems to measure and enhance guest satisfaction & NPS. Champion innovation in hospitality experience, blending digital and physical. Team & Culture Building: Build and mentor a high-performing cross-functional operations team. Instil a performance-driven, guest-centric culture. Partner with the Founder on leadership hiring and organisation design. Strategic Scaling: Work closely with the Founder to scale operations to new geographies. Lead due diligence, onboarding, and integration of new properties. Prepare the company for investment rounds and strategic partnerships. Ideal Profile 10–15 years of senior leadership experience in hospitality, serviced apartments, or extended-stay/asset-light hospitality models. Proven track record of managing multi-property operations and full P&L ownership. Strong commercial acumen – revenue management, cost optimisation, and scaling operations. Entrepreneurial mindset with the ability to thrive in a fast-growing, early-stage environment. Excellent people leadership, communication, and stakeholder management skills. Passion for creating memorable guest experiences and building new-age hospitality brands. What We Offer A chance to co-create the future of hospitality in India. Equity / Co-Founder track for the right candidate. Dynamic, innovation-led work culture with direct access to the Founder. Competitive compensation with performance-based incentives. This role shall grow as Co- Founder at FlxHo Send your CV to [nipun@flxho.com]
As a Chief Operating Officer (COO) at FlxHo, you will play a crucial role in leading the operations, managing the P&L, and scaling FlxHo into a national brand in the hospitality industry. Your responsibilities will include: - Operational Leadership: - Leading day-to-day operations across hotels, residences, and extended-stay properties. - Establishing and optimizing SOPs for guest services, housekeeping, maintenance, kitchen, and community operations. - Driving operational excellence through technology, processes, and training. - P&L & Growth Management: - Owning the full P&L across properties and business units. - Driving revenue growth, occupancy, RevPAR, ADR, and cost efficiencies. - Identifying and executing new business opportunities and partnerships. - Brand & Guest Experience: - Ensuring consistent delivery of FlxHo's brand promise at every touchpoint. - Building systems to measure and enhance guest satisfaction & NPS. - Championing innovation in hospitality experience, blending digital and physical. - Team & Culture Building: - Building and mentoring a high-performing cross-functional operations team. - Instilling a performance-driven, guest-centric culture. - Partnering with the Founder on leadership hiring and organization design. - Strategic Scaling: - Working closely with the Founder to scale operations to new geographies. - Leading due diligence, onboarding, and integration of new properties. - Preparing the company for investment rounds and strategic partnerships. Qualifications required for this role include: - 10-15 years of senior leadership experience in hospitality, serviced apartments, or extended-stay/asset-light hospitality models. - Proven track record of managing multi-property operations and full P&L ownership. - Strong commercial acumen in revenue management, cost optimization, and scaling operations. - Entrepreneurial mindset with the ability to thrive in a fast-growing, early-stage environment. - Excellent people leadership, communication, and stakeholder management skills. - Passion for creating memorable guest experiences and building new-age hospitality brands. FlxHo offers you a chance to co-create the future of hospitality in India, equity/Co-Founder track for the right candidate, a dynamic work culture with direct access to the Founder, and competitive compensation with performance-based incentives. Your role has the potential to grow into a Co-Founder position at FlxHo.,