FIS Hiring For Solution Architect - Implementation-Conversion Analyst

What you will be doing

• Design end-to-end AI and automation solutions for contact center and back-office operations, ensuring scalability, reliability, and security.
• Lead architectural discussions and solution design sessions for projects leveraging the Well-Architected Framework in public cloud environments, primarily AWS and Azure.
• Develop architectures for Generative AI use cases such as those for conversational AI, automated summarization, and workflow automation.
• Hands-on coding and development to build prototypes and POCs.
• Collaborate with business stakeholders, product managers, data scientists, and engineering teams to translate business requirements into robust technical solutions.
• Guide the implementation team on best practices, integration strategies, and technology selection.
• Perform architecture reviews, risk assessments, and design validations in accordance with organizational and industry standards.
• Maintain up-to-date knowledge of emerging AI, automation, and cloud technologies relevant to the contact center and back-office domains.
• Create clear and concise architecture documentation, technical diagrams, and presentation materials as needed.
• Serve as a trusted advisor and provide thought leadership across the AI Transformation team and broader organization.

What you Bring

• Minimum 7 years of experience in solution architecture, with a focus on cloud-native applications and services.
• Demonstrated expertise in designing and implementing AI-driven contact center and/or back-office automation solutions.
• Strong understanding and hands-on experience with at least one major public cloud provider (AWS, Azure, or GCP), including architectural best practices and security patterns.
• Proficiency in applying the Well-Architected Framework to solution design.
• Hands-on and extensive experience in at least one programming language C++, C#, Java or Python.
• Experience developing and delivering Generative AI solutions, such as conversational assistants, chatbots, or large language model integrations, is a significant advantage.
• Excellent technology fundamentals, including knowledge of microservices, APIs, data platforms, integration patterns, and security.
• Outstanding verbal and written communication skills, with the ability to convey complex technical topics to both technical and non-technical audiences.
• Demonstrated skill in stakeholder engagement, requirements gathering, and cross-functional collaboration.

Preferred Qualifications

• Certifications in cloud architecture (e.g., AWS Solutions Architect, Azure Solutions Architect).
• Direct experience with contact center platforms, RPA tools, workflow automation, and enterprise AI/ML platforms.
• Background in delivering solutions for regulated industries (e.g., financial services, healthcare).
• Experience with Agile and DevOps delivery models.

What We Offer

• Opportunity to work on cutting-edge AI and automation projects with a global impact.
• Dynamic, collaborative, and innovative team environment.
• Competitive compensation and benefits package.
• Continuous learning and professional development opportunities.

Preferred candidate profile

Solution Architect

Ready to work into Hybrid role.

Interested candidates can send their CV to esther.karkada@fisglobal.com