FirstConnectt Communications Pvt Ltd.

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

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1 Job openings at FirstConnectt Communications Pvt Ltd.

Technical Support Specialist

Mumbai, Maharashtra, India

1 years

None Not disclosed

On-site

Full Time

🚀 We’re Hiring: Technical Support Executive – CPaaS (SMS, WhatsApp, RCS, Email) 📍 Location: Mumbai 🏢 Company: FIRSTCONNECTT COMMUNICATIONS PVT LTD About the Role: We are looking for a Technical Support Executive who can act as the bridge between our clients and internal teams . If you have a strong grasp of A2P SMS, WhatsApp, RCS, and Email services , along with experience in tools like CleverTap, WebEngage, MoEngage , then we’d love to hear from you! Key Responsibilities: 📞 Handle client queries and provide prompt technical support for A2P SMS, WhatsApp, RCS, and Email services 🚀 Onboard customers on CRM tools such as CleverTap, WebEngage, MoEngage, and similar platforms 🧠 Understand and troubleshoot A2P SMS gateway and Meta (WhatsApp) services 💡 Conduct product demos for SMS, WhatsApp, and RCS solutions 🎯 Manage and execute client campaigns effectively 📊 Monitor campaign performance , follow up on volume drops, and ensure regular client engagement 🤝 Coordinate with internal teams to ensure smooth service delivery ✉️ Maintain excellent communication and email etiquette with quick response times 🕒 Be flexible with working hours to meet client needs Requirements: ✅ 1+ years of experience in technical support or client servicing (preferably in CPaaS or telecom domain) 🛠️ Hands-on experience with CRM platforms (CleverTap, WebEngage, MoEngage, etc.) 📡 Strong understanding of A2P SMS gateways and Meta (WhatsApp) services 🗣️ Excellent verbal and written communication skills 🧩 Ability to multitask , stay organised, and meet deadlines 🌍 Flexibility to work across different time zones and client schedules 📩 If you're interested, please feel free to DM me or send your CV to: 📧 sneha@FirstConnectt.com 📞 +91 75594 00621