Financial Application Analyst

As a part of Annalect India, you will play a crucial role in providing stellar products and services to our group companies and global agencies. Your responsibilities will include: - Providing First Line Assistance for Customers (Microsoft D365 Users) - Serving as a Microsoft D365 Team Member using the Service Now application to assist customers with resolution of their Microsoft D365 issues or administrative requests, including but not limited to: - Customer Setup/Change Requests - Billing Issues - New Financial Dimension Requests - Project Transaction Corrections - Troubleshooting issues revising Purchase Orders/Quotations - Troubleshooting transactions in Workflow - Troubleshooting Login Issues - Workflow Change Requests - Completing and closing ServiceNow support tickets in a timely manner and documenting the progress/resolution within the ticket - Providing light training to agency end users on tasks like creating projects, quotations, purchase orders, etc. - Resolving employee onboarding and offboarding issues related to Project Triangle (Internal onboarding/offboarding process for the Microsoft D365 application) - Assisting with internal and external audit requests as needed - Escalating advanced Microsoft D365 support issues where necessary to Senior Microsoft D365 Support Team members or the Microsoft D365 Development Team - Assisting with regression testing of code deployment to Microsoft D365 and Service Qualifications required for this role: - Graduate / Postgraduate degree in commerce/finance (must) - Experience using Dynamics AX 2012 R3/Microsoft D365 as a Tech Support - Proficiency in Microsoft Word, Power Point, Outlook, Teams, and Excel - Keen eye for detail and compassion for all project elements, large to small - Extraordinary interpersonal skills; solid expertise in collaboration, flexibility, and diplomacy - Talent for communicating in a clear, concise, and proactive manner - Confidence to ask for answers when you have questions - Demonstrated ability to work independently with minimal supervision, prioritize tasks with aggressive deadlines - Ability to understand business concepts and issues as well as technical systems processes - The ability to quickly prioritize tasks and adjust to changes in work tasks This position will report to the ERP Support Manager. If you enjoy partnering with agency end users, Omnicom Shared Service departments, and fellow Microsoft D365 Support team members to resolve Microsoft D365 helpdesk tickets and drive solutions for our customers (Microsoft D365 Users), this role may be the right fit for you.,