Company Overview
KKR is a leading global investment firm that offers alternative asset management as well as capital markets and insurance solutions. KKR aims to generate attractive investment returns by following a patient and disciplined investment approach, employing world-class people, and supporting growth in its portfolio companies and communities. KKR sponsors investment funds that invest in private equity, credit and real assets and has strategic partners that manage hedge funds. KKR's insurance subsidiaries offer retirement, life and reinsurance products under the management of Global Atlantic Financial Group. References to KKR's investments may include the activities of its sponsored funds and insurance subsidiaries.KKR's Gurugram office will provide best in class services and solutions to our internal stakeholders and clients, drive organization wide process efficiency and transformation, and reflect KKR's global culture and values of teamwork and innovation. The office will contain multifunctional business capabilities and will be integral in furthering the growth and transformation of KKR.
Finance Department Summary
Supports the strategic direction of the Firm by ensuring efficient and effective financial planning, analysis, budgeting, reporting, compliance, accounting, and stewardship of financial risks and controls. By doing so, we produce accurate financial information for decision making, ensure compliance with financial regulations and policies, and provide leadership for operational improvements, cost savings and strategic investments that align with the Firm's culture and long-term goals.
Position Summary
This role is responsible for providing first-line support for all inquiries related to accounts payable processes, including invoice status, payment issues, and vendor account concerns. This role ensures timely and accurate resolution of queries from vendors and internal stakeholders while maintaining compliance with financial policies and service level agreements (SLAs). The position requires strong problem-solving skills, attention to detail, and effective communication to support seamless AP operations and contribute to overall financial process efficiency. This position is a full time position and will be onsite in our Gurugram office. We are operating in a 4 day in office, 1 day flexible work arrangement.
Roles & Responsibilities
Operational Excellence
- Manage incoming inquiries related to accounts payable via email or a ticketing system.
- Provide accurate and timely responses to queries from vendors and internal departments regarding invoice status, payment details, and issue resolution.
- Investigate and resolve discrepancies in invoices, purchase orders, and payment transactions.
- Collaborate with procurement, receiving, and finance teams to resolve three-way match exceptions and other invoice-related issues.
- Log all inquiries and resolutions in the helpdesk/ticketing system (e.g., ServiceNow, Zendesk, JIRA).
- Monitor and prioritize tickets to ensure adherence to service level agreements (SLAs).
- Assist vendors with onboarding processes and documentation requirements.
- Ensure vendor master data is accurate and up to date in the system.
- Maintain up-to-date helpdesk FAQs and process documentation to ensure consistent support.
- Generate and analyze helpdesk performance reports, including volume, resolution time, and common issues.
- Identify recurring issues or process inefficiencies and recommend improvements to streamline AP support operations.
- Participate in AP process improvement projects or system upgrades as needed.
Stakeholder Management
- Serve as a point of contact for Accounts Payable inquiries and respond in a timely manner to support positive vendor relations and communication.
- Identify and communicate invoice discrepancies to vendors/suppliers and confirm banking details are correctly reflected in vendor management database.
Qualifications
- Bachelor's Degree or equivalent work experience required.
- 1-4 years of experience in similar roles and understanding business processes for Accounts Payable.
- Experience in a multinational Financial Services organization and/or Private Equity preferred.
- Strong experience with ERP accounting system (SAP HANA) preferred.
- Experience with Service Now preferred
- Experience with Concur Expense/Invoice & Coupa preferred.
- Proficiency in data analytics and report development.
- Advanced proficiency in Excel.
- Displays high intellectual curiosity and innovative mindset.
- Demonstrates highest levels of integrity.
- Focuses on delivery excellence and accountability.
- Displays team-work orientation and is highly collaborative.
- Builds strong relationships with local and global colleagues.
- Displays behaviors of self-reliance.
KKR is an equal opportunity employer. Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, or any other category protected by applicable law.
