Field Service Engr I

Business details : HPS – Lifecycle Solutions & Services

Base Location : Kolkata

Job Profile - Field Service Engr I

Description

• Engineer is expected to carry out preventive maintenance / corrective / emergency maintenance visits at customer sites on DCS/Safety PLC/SCADA systems
• Preventive Maintenance –Backup, Modification, Report Submission, Supervision of system Cleaning of existing running system.
• Corrective Maintenance – Restoring the system from any faults in the system
• Shutdown Maintenance
• Logistics Management – Individual should carry the material for restoring the problem at site. Material IN and Material Out at customer premises with proper documentation.
• PC troubleshooting and Networking
• Documentation – 40 % documentation is involved
• Special Tasks including sales lead and sales collaboration
• Knowledge of DCS and PLC with a hands-on experience.
• Matured skills in independent troubleshooting / problem resolution on these platforms.
• Understand customer needs & extend Service Support at site / remote for prompt issue
• closure ensuring adherence to Honeywell Process and Quality matrices.
• Build, Develop & Sustain Customer relationships with effective Customer management.
• Should be able to plan site visits as per agreed SLAs and in line with the regional/central
• revenue plan.
• Required travel 80% to 90% of the time anywhere in east/ India
• Be available 24X7 for support during exigencies.
• Executing Service projects and migrations
• Possess fluent oral & written communications skills
• Identify prospects, conduct pre-sales site assessment, and develop them into firm leads.
• Constantly probe opportunities for migrations, add-ons & work seamlessly with customers
• to reduce their pain areas by pitching-in the right solution
• ISO, HSE, commercial guidelines and all Honeywell Process compliance is must.
• Be a single point contact for all customer needs for designated customers.
• Added advantage if knowledge of Honeywell System
• Must be willing to serve and available to be deputed as Site Support Specialist (Resident support Engineer)

Other Mandatory Condition