Field Service Coordinator - GERMAN

About the role

To give our customers the best experience and quick resolution.

What you will be doing

• Enphase support teams work 24*7 and 365 days a year
• Candidates will be required to make Outbound calls and set up appointments with Enphase End User Customer for support technician to visit the user’s premises
• Coordinating with Enphase Field Service Technician to schedule site visits. Assisting other team-members with troubleshooting and/or administrative tasks as needed
• Candidate may also be required to answer inbound Emails / Chats / Phone calls Enphase customers during assigned hours
• Candidates must be open to work on weekends and night shifts
• Documenting all activity in a central CRM/Help Desk software platform
• Following departmental conventions and procedures
• Participating in ongoing training/education of industry standards and Enphase product-specific information
• Professionally represent Enphase via all communications mediums
• Abiding by all company policies and standards of conduct contained in the Enphase Energy employee-manual
• Performing other duties as assigned
• Conducting remote troubleshooting of Enphase products
• Troubleshooting, approving, and executing warranty claims
• Providing pre-sales information about Enphase products
• Assisting with the activation of new Enphase sites as needed

Who you are and what you bring

• Should be a Graduate – B.E/B.Tech/BCA/MCA/BSC or MSC in Computer Applications
• Must have German C1 Certification.
• Should have a minimum of 2-year experience supporting customers in Tech Support or Customer Support role. Freshers will not be considered for the role
• Good Interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, peers, and managers
• Strong verbal and written communications skills
• Computer literate (PC skills essential, Mac OS desirable)
• General understanding electrical concepts, AC & DC circuits, electrical or electronics background would be highly desirable
• Exposure to solar/PV-related environments will be beneficial