Job Description
On-Site Deployment & Support:
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Travel to EV fleet operator locations, workshops, and customer sites to install, configure, and test ITUS EV Scanner devices.
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Perform hardware installations, ensuring proper connections to CANBus, RS485, DoIP over OBD-II or other EV connectors and/or any relay interfaces.
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Work closely with fleet operators and workshop technicians to ensure seamless integration of ITUS devices.
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Troubleshoot on-site issues, including connection failures, incorrect data streams, or power supply problems.
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Train customers and technicians on using ITUS for vehicle diagnostics and performance monitoring.
Data Collection & Processing:
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Understand real-time vehicle parameters such as battery voltage, current, State of Charge (SoC), State of Health (SoH), temperature, and fault codes received from CANBus.
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Design and interpret JSON data packets for data transmission.
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Use Node-RED to design data flows for processing, transforming, and storing EV data.
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Implement data pipelines for secure transmission of EV telemetry to cloud-based monitoring platforms.
Monitoring & Backend Support:
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Maintain a comprehensive database of ITUS installations, tracking device status, vehicle details, and diagnostic logs.
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Track inventory levels for ITUS devices and related hardware, coordinating with internal teams to ensure timely replacements or upgrades.
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Monitor ITUS device health, ensuring all deployed units are online and functioning correctly.
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Set up automated alerts for device failures, disconnections, or abnormal data patterns.
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Generate weekly reports summarizing ITUS device performance, vehicle diagnostics, and any operational issues
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Technical Improvement & Customer Interaction:
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Work with the product and R&D teams to report on-field observations and suggest improvements for ITUS hardware and firmware.
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Assist in deploying firmware and software updates (FUOTA), ensuring that the latest features and security protocols are applied.
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Provide feedback to refine installation procedures, device compatibility, and user experience.
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Assist customers in troubleshooting issues and ensure they get maximum value from the ITUS solution.
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Participate in post-installation quality checks (QC) and conduct field audits to ensure compliance with installation standards.
Required Skills & Experience:
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Hands-on experience with CANBus, Modbus, and device configurations.
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Familiarity with EV data parameters.
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Experience working with IoT devices and edge computing solutions.
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Knowledge of JSON data structures and API communication.
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Proficiency in Node-RED for data processing and visualization.
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Strong troubleshooting skills in hardware, software, and connectivity issues.
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Excellent communication and technical documentation skills with the ability to handle multiple communication platforms and channels effectively.
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Strong proficiency in written and spoken English (for global customer base). IELTS, TOEFL, or other scores may be submitted.
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Ability to travel frequently and work directly with customers at their locations.
Qualifications
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Bachelor s degree or diploma in Electrical Engineering, IoT, Embedded Systems, or a related field.
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4+ years of experience in IoT deployments, or automotive telematics, preferably in EV diagnostics.
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Experience in working with IoT operators, automotive service providers, or telematics companies.
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Exposure to cloud platforms (AWS, Azure, or GCP) for IoT data storage and analytics.
