FID Claims role

Interest Claims Team (FID Claims - Mumbai) is a part of the ISG Fixed Income Ops team in Mumbai and provides support to various Business Units & Front Offices across asset classes within the firm. It is structured to focus on handling compensation claims & also penalties levied by regulatory bodies, on the back any late trade settlements.
Below are the primary functions performed by the Team:. Capturing fails information from settlement pipes and generating potential claims.. Ensuring every compensation/penalty case is thoroughly investigated for validity, party at fault, thresholds adherence, market guidelines etc.. Monitoring of TMPG fines, Interest Claims and CSDR penalties for across asset classes - issuing and receiving claim letters and pursuing the entire process till claims/files are settled or rejected based on validity.. Stakeholder management with MS Front offices, various Operations teams, Client Service teams & external counterparts in order to ensure fair compensation is agreed and settled within the market guidelines, whilst ensuring optimal client service through the whole process.. Investigation and resolution of internal breaks.. Vendor management for outsourced processes and running day to day controls for optimal process operations - in order to ensure quality, completion, adherence to firm's guidelines and policies.The role involves liaising with Global Equity & Fixed income Teams & Management, the Finance Group, IT and other operational support areas to ensure that controls are maintained, and process risks/exceptions are understood and resolved in a timely manner.Primary ResponsibilitiesManagement. Track daily claim generation. Work with various stakeholders for claim validation, reporting and escalation.. Ensure claims are acknowledged, validated and settled within SLAs defined by claim guidelines. Maintain and report KRIsControl. Maintain a strong control & risk management environment. Ensure all risks, issues and control gaps are escalated appropriately as per daily procedures ensuring accountability is maintained until resolution.Commercial. Ensure best practice is implemented as part of the Team's daily processing requirement.. Help implement the department strategy working alongside the local and global teams and Senior Management.