Female Customer Relations Representative

• Customer Management:

Answering questions regarding account balances, interest rates, fees, product feature

• Account management:

Opening new accounts, closing accounts, managing account changes, updating personal information.

• Transaction processing:

Processing deposits, withdrawals, transfers, payments.

• Problem resolution:

Investigating and resolving customer complaints, account discrepancies, or billing issues.

• Product recommendations:

Identifying customer needs and suggesting suitable financial products like loans, credit cards, investments based on their financial goals.

• Compliance adherence:

Ensuring adherence to financial regulations and policies regarding customer information and transactions.

• Cross-selling and upselling:

Promoting additional financial products and services to existing customers.

• Customer education:

Providing information and explaining complex financial concepts to customers in a clear and concise manner.

Required skills:

• Financial knowledge:

Understanding of banking products like checking accounts, savings accounts, loans, credit cards, investment options.

• Customer service expertise:

Excellent communication skills, active listening, empathy, ability to de-escalate situations.

• Problem-solving:

Identifying issues, analyzing information, finding solutions to customer problems.

• Computer proficiency:

Familiarity with banking software, online platforms, and CRM systems

• Data accuracy:

Attention to detail, ability to handle sensitive customer information with confidentiality.

Job Type: Full-time

Pay: ₹18,000.00 - ₹20,000.00 per month

Schedule:

• Day shift

Supplemental Pay:

• Commission pay
• Performance bonus

Experience:

• Customer acquisition: 1 year (Preferred)

Language:

• English (Required)

Work Location: In person

Speak with the employer
+91 9035306999