Facilitator

JOB TITLE: Executive/ Facilitator

Main Purpose of the Job:

The Cosmetic & Procedure Executive/Sr. Executive plays a critical role in ensuring clients receive the service quality and results promised by consultants and sales teams—specifically for services such as Advanced Laser Therapy, Strand by Strand – The Ultimate, and Strand by Strand – Cosmetic. This position involves end-to-end coordination across departments, proactive client engagement, and supporting both operational excellence and sales conversion to meet business goals.

Key Roles and Responsibilities:

Client Service & Delivery

· Deliver exemplary, client-centric service aligned with AHS standards and brand expectations.

· Coordinate with all departments to ensure seamless procedure execution for all offered concepts.

· Proactively resolve complex client concerns escalated by the team, involving the Advisor, Regional Head or National Head when necessary.

· Maximize client satisfaction through regular follow-ups, consistent engagement, and retention strategies.

Operational Excellence

· Maintain and manage client records meticulously, including consultation history, financial details, and treatment images.

· Monitor procedure room readiness, equipment functionality, and hygiene across all client-facing areas.

· Ensure daily CRM updates and maintain accurate reporting across daily, weekly, and monthly metrics.

· Coordinate with the Head Office to ensure smooth operational execution.

Sales Enablement & Business Support

· Support the sales team in closing deals, especially for procedural and high-value services.

· Identify and promote second sales opportunities through effective upselling and cross-selling (target-centric).

· Collaborate closely with Trichologists (Medical Practitioners) to align on client follow-ups, review outcomes, and support medical-to-sales integration.

· Strategize with studio departments to achieve monthly business targets and KPIs.

Inventory & Protocol Management

· Monitor departmental stock levels and raise timely requisitions.

· Ensure all protocols and standard operating procedures are followed across departments, maintaining high quality and safety standards.

Performance & Innovation

· Track studio visits of regular clients to personalize their experience and enhance service delivery.

· Monitor surgical schedules and ensure studio teams meet follicle count and average rate targets.

· Propose and implement new systems, processes, or service innovations to improve client experience and elevate brand positioning.

Success Metrics (KPIs):

· Client satisfaction scores & resolution turnaround time

· Conversion rate for second sales (upselling/cross-selling)

· CRM update compliance and reporting accuracy

· Follicle count and average rate achievement (where applicable)

· Client retention and repeat visit rate

Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹35,000.00 per month

Work Location: In person