Job Title: Digital Customer Care Executive Department: Customer Experience Location: Sector 53, Gurgaon Reporting To: Digital Marketing Manager Role Overview: As a Digital Customer Care Executive at FabYouAre , you will be the voice of the brand, managing and enhancing the customer experience across digital platforms. You’ll ensure every customer receives timely, helpful, and delightful support, contributing directly to customer satisfaction and retention. Key Responsibilities:1. Customer Interaction & Support Respond promptly and professionally to customer queries via email, chat, WhatsApp, social media DMs, and other digital touchpoints. Assist customers with order placement, tracking, returns, refunds, product inquiries, and complaints. Handle pre-sale and post-sale support, providing product recommendations and guidance where needed. Ensure timely escalation and follow-up of unresolved issues to the relevant departments. 2. CRM & Ticketing Manage customer conversations using CRM tools Maintain accurate and detailed logs of all customer interactions. Prioritize and categorize tickets based on urgency and nature. 3. Feedback & Quality Monitoring Collect and record customer feedback to understand pain points and improve service. Flag recurring issues or trends to the product, marketing, and logistics teams. Participate in internal reviews to continuously enhance the customer experience strategy. 4. Order & Logistics Coordination Coordinate with warehouse/logistics teams for delayed, lost, or damaged shipments. Provide timely status updates to customers on shipment progress. Track return pickups and replacement deliveries to closure. 5. Brand Representation Uphold the tone, voice, and values of FabYouAre in every interaction. Handle negative feedback or complaints with patience, empathy, and professionalism. Convert unhappy customers into loyal brand advocates through efficient problem resolution. 6. Process Improvement & Reporting Identify gaps in support processes and suggest improvements. Generate weekly/monthly reports on ticket volume, resolution time, satisfaction scores, etc. Participate in training sessions for new product launches, policy updates, or system enhancements. Required Skills & Qualifications: Graduate in any discipline; preference for candidates with customer support experience. 1–3 years of experience in a digital customer support or e-commerce environment. Strong written and verbal communication in English (bonus: Hindi/other regional languages). Proficiency with MS Excel, and Google Workspace. Empathetic, patient, and solution-oriented mindset. Ability to multitask, work under pressure, and handle high volumes during sales or launches. Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹50,000.00 per month Benefits: Leave encashment Schedule: Day shift Supplemental Pay: Yearly bonus Application Question(s): How would you rate your proficiency in written and spoken English? Work Location: In person Application Deadline: 20/05/2025 Expected Start Date: 15/05/2025
Key Responsibilities: Accounts Payable & Vendor Management Manage vendor invoicing, reconciliation, and payments across merchandise, logistics, marketing, and tech. Oversee TDS applicability, timely deductions, and filing compliance. Ensure proper booking of HODL / DDL / labels / tags / courier expenses. Reconcile GSTR-2B purchases with actual input invoices and follow up for mismatches. Accounts Receivable & Customer Management Raise timely invoices to B2B clients, Blinkit, and other channels. Allocate collections, reconcile debtor accounts, follow up for dues. Process credit notes, sales returns, and resolve courier loss cases. Coordinate marketplace settlements and bulk dispatch reports. Taxation & Compliance Assist in GST filings (GSTR-1, 3B), TDS returns, and 26AS matching. Support documentation for export shipments and shipping bill realization. Prepare reports for CA / consultants and respond to statutory queries. MIS & Reporting Maintain P&L snapshots, ledger summaries, and monthly financial health metrics. Support in preparing data for investor decks, audits, and internal reviews. Work with the founders on cash flow planning and budgeting. Skills & Qualifications: Bachelor’s degree in Commerce (B.Com) or Finance. CA Inter / M.Com preferred. 2–4 years of relevant experience in accounting, preferably in retail/e-commerce/export domains. Working knowledge of Busy Accounting Software is a strong plus. Good understanding of GST, TDS, and export documentation . Proficiency in Excel (vlookups, pivots, basic formulas). Eye for detail, hands-on approach, and ability to multitask under tight deadlines. What You’ll Get: Exposure to multiple business verticals (D2C, B2B, exports, Q-commerce). A young, driven team that values ownership and results. Opportunity to shape financial processes in a scaling startup. Flexible, dynamic work culture with direct access to decision-makers. Job Type: Full-time Pay: ₹300,000.00 - ₹600,000.00 per year Benefits: Leave encashment Paid time off Application Question(s): Have you got prior experience of at least 2 years in a Finance and Accounting role? This job is a full time job with 48 hour working week / 5.5 days a week from Gurgaon office location. There is no remote or work from home arrangement. Start time 09:30am. Are you comfortable with this arrangement? What is your current CTC and your minimum expected salary from this role? Language: English (Preferred) Work Location: In person Application Deadline: 22/07/2025 Expected Start Date: 01/08/2025
As a Social Media Manager & Content Creator at Queens Jewels, a bespoke luxury jewelry brand based in Gurgaon, you will be at the forefront of blending timeless elegance with modern design to create captivating content that resonates with Gen Z and millennial audiences. Your role will involve conceptualizing, shooting, and editing engaging Instagram Reels, product showcases, behind-the-scenes footage, and customer testimonial videos using your creative storytelling skills. You will own the Instagram and Facebook handles, crafting a social media strategy that boosts engagement and visibility by leveraging trends, music, and formats to create viral-ready content in line with the brand's voice. Monitoring analytics and audience behavior will be key to tweak strategies for better reach and engagement, ensuring the brand's visual identity and tone are maintained and evolved across all platforms. Collaboration and coordination are vital aspects of this role, as you will work closely with the founder, marketing team, and photographers for campaign shoots. Coordinating with stylists, influencers, and customers for user-generated content will be part of your responsibilities, documenting client visits, design sessions, and events for behind-the-scenes storytelling. The ideal candidate for this position should have a minimum of 2 years of proven experience managing social media for luxury, fashion, or lifestyle brands. A willingness to work 6 days a week from 9.30 am to 6.30 pm in Gurgaon is required. You should showcase a portfolio of past reels, Instagram pages handled, or content created, along with proficiency in video editing tools such as InShot, CapCut, Canva, VN, and Lightroom. An excellent sense of aesthetics, color, trends, and storytelling, coupled with a passion for fashion, jewelry, and a deep understanding of today's audience preferences, are essential. Strong organizational skills and the ability to meet deadlines in a fast-paced environment are crucial for success in this role. This is a full-time, permanent position with benefits including leave encashment and a yearly bonus. If you are proficient in written and spoken English, have a knack for creative content creation, and are ready to immerse yourself in the world of luxury jewelry, apply now to join our dynamic team at Queens Jewels.,
Key Responsibilities: Accounts Payable & Vendor Management Manage vendor invoicing, reconciliation, and payments across merchandise, logistics, marketing, and tech. Oversee TDS applicability, timely deductions, and filing compliance. Ensure proper booking of HODL / DDL / labels / tags / courier expenses. Reconcile GSTR-2B purchases with actual input invoices and follow up for mismatches. Accounts Receivable & Customer Management Raise timely invoices to B2B clients, Blinkit, and other channels. Allocate collections, reconcile debtor accounts, follow up for dues. Process credit notes, sales returns, and resolve courier loss cases. Coordinate marketplace settlements and bulk dispatch reports. Taxation & Compliance Assist in GST filings (GSTR-1, 3B), TDS returns, and 26AS matching. Support documentation for export shipments and shipping bill realization. Prepare reports for CA / consultants and respond to statutory queries. MIS & Reporting Maintain P&L snapshots, ledger summaries, and monthly financial health metrics. Support in preparing data for investor decks, audits, and internal reviews. Work with the founders on cash flow planning and budgeting. Skills & Qualifications: Bachelor’s degree in Commerce (B.Com) or Finance. CA Inter / M.Com preferred. 2–4 years of relevant experience in accounting, preferably in retail/e-commerce/export domains. Working knowledge of Busy Accounting Software is a strong plus. Good understanding of GST, TDS, and export documentation . Proficiency in Excel (vlookups, pivots, basic formulas). Eye for detail, hands-on approach, and ability to multitask under tight deadlines. What You’ll Get: Exposure to multiple business verticals (D2C, B2B, exports, Q-commerce). A young, driven team that values ownership and results. Opportunity to shape financial processes in a scaling startup. Flexible, dynamic work culture with direct access to decision-makers. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹35,000.00 per month Application Question(s): Have you got prior experience of at least 1 year in a Finance and Accounting role? This job is a full time job with 48 hour working week / 5.5 days a week from Gurgaon office location. There is no remote or work from home arrangement. Start time 09:30am. Are you comfortable with this arrangement? What is your current CTC and your minimum expected salary from this role? This is a must answer question. Work Location: In person Expected Start Date: 15/09/2025
About Queens Jewels Queens Jewels is a luxury jewelry brand known for crafting timeless, heirloom-quality pieces that blend tradition with innovation. We are looking for a passionate and creative Digital Marketing Executive to join our growing team and help us amplify our brand presence online. Key Responsibilities Develop and implement effective digital marketing campaigns across social media, email, SEO, and paid ads to drive traffic and sales. Create engaging and visually appealing content (posts, reels, videos) for platforms like Instagram, Facebook, and Google. Plan and execute influencer collaborations, partnerships, and online events to increase brand awareness. Manage website content, product uploads, and ensure SEO optimization for higher search visibility. Monitor and analyze performance metrics (Google Analytics, Meta Insights) and prepare monthly reports. Stay updated with the latest digital marketing trends and best practices. Requirements Bachelor’s degree in Marketing, Digital Media, or a related field. 1-3 years of experience in digital marketing, preferably in luxury, fashion, or lifestyle brands. Strong understanding of social media platforms, SEO, and paid advertising. Proficiency in tools like Canva, Meta Business Suite, Google Ads, and basic video editing tools. Creative mindset with excellent written and verbal communication skills. Ability to work independently and manage multiple projects at once. Job Types: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹30,000.00 per month Application Question(s): Have you got prior experience in a Marketing role? This job is a full time job with 48 hour working week / 5.5 days a week from Gurgaon office location. There is no remote or work from home arrangement. Start time 09:30am. Are you comfortable with this arrangement? What is your current CTC and your minimum expected salary from this role? Work Location: In person Expected Start Date: 15/09/2025
Key Responsibilities: Accounts Payable & Vendor Management Manage vendor invoicing, reconciliation, and payments across merchandise, logistics, marketing, and tech. Oversee TDS applicability, timely deductions, and filing compliance. Ensure proper booking of HODL / DDL / labels / tags / courier expenses. Reconcile GSTR-2B purchases with actual input invoices and follow up for mismatches. Accounts Receivable & Customer Management Raise timely invoices to B2B clients, Blinkit, and other channels. Allocate collections, reconcile debtor accounts, follow up for dues. Process credit notes, sales returns, and resolve courier loss cases. Coordinate marketplace settlements and bulk dispatch reports. Taxation & Compliance Assist in GST filings (GSTR-1, 3B), TDS returns, and 26AS matching. Support documentation for export shipments and shipping bill realization. Prepare reports for CA / consultants and respond to statutory queries. MIS & Reporting Maintain P&L snapshots, ledger summaries, and monthly financial health metrics. Support in preparing data for investor decks, audits, and internal reviews. Work with the founders on cash flow planning and budgeting. Skills & Qualifications: Bachelor’s degree in Commerce (B.Com) or Finance. CA Inter / M.Com preferred. 2–4 years of relevant experience in accounting, preferably in retail/e-commerce/export domains. Working knowledge of Busy Accounting Software is a strong plus. Good understanding of GST, TDS, and export documentation . Proficiency in Excel (vlookups, pivots, basic formulas). Eye for detail, hands-on approach, and ability to multitask under tight deadlines. What You’ll Get: Exposure to multiple business verticals (D2C, B2B, exports, Q-commerce). A young, driven team that values ownership and results. Opportunity to shape financial processes in a scaling startup. Flexible, dynamic work culture with direct access to decision-makers. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹35,000.00 per month Application Question(s): Have you got prior experience of at least 1 year in a Finance and Accounting role? This job is a full time job with 48 hour working week / 5.5 days a week from Gurgaon office location. There is no remote or work from home arrangement. Start time 09:30am. Are you comfortable with this arrangement? What is your current CTC and your minimum expected salary from this role? This is a must answer question. Work Location: In person Expected Start Date: 15/09/2025
About Queens Jewels Queens Jewels is a luxury jewelry brand known for crafting timeless, heirloom-quality pieces that blend tradition with innovation. We are looking for a passionate and creative Digital Marketing Executive to join our growing team and help us amplify our brand presence online. Key Responsibilities Develop and implement effective digital marketing campaigns across social media, email, SEO, and paid ads to drive traffic and sales. Create engaging and visually appealing content (posts, reels, videos) for platforms like Instagram, Facebook, and Google. Plan and execute influencer collaborations, partnerships, and online events to increase brand awareness. Manage website content, product uploads, and ensure SEO optimization for higher search visibility. Monitor and analyze performance metrics (Google Analytics, Meta Insights) and prepare monthly reports. Stay updated with the latest digital marketing trends and best practices. Requirements Bachelor’s degree in Marketing, Digital Media, or a related field. 1-3 years of experience in digital marketing, preferably in luxury, fashion, or lifestyle brands. Strong understanding of social media platforms, SEO, and paid advertising. Proficiency in tools like Canva, Meta Business Suite, Google Ads, and basic video editing tools. Creative mindset with excellent written and verbal communication skills. Ability to work independently and manage multiple projects at once. Job Types: Full-time, Permanent, Fresher Pay: ₹15,000.00 - ₹30,000.00 per month Application Question(s): Have you got prior experience in a Marketing role? This job is a full time job with 48 hour working week / 5.5 days a week from Gurgaon office location. There is no remote or work from home arrangement. Start time 09:30am. Are you comfortable with this arrangement? What is your current CTC and your minimum expected salary from this role? Work Location: In person Expected Start Date: 15/09/2025
As a Finance Manager at our company, you will be responsible for overseeing the financial operations, transaction processing, team management, and compliance. Your role will require a strong understanding of financial controls, accounting, compliance, and cash flow management to support business growth through financial analysis and planning. Your key responsibilities will include maintaining strong financial controls to prevent errors, fraud, and inefficiencies in finance operations and transaction processing. You will be required to prepare and analyze financial reports, P&L statements, and balance sheets, as well as develop and manage budgets, financial forecasts, and cash flow projections. Identifying and implementing cost optimization strategies to improve profitability will also be part of your responsibilities. In terms of compliance, taxation, and audit management, you will ensure timely tax filings, GST & TDS compliance, and statutory reporting. You will liaise with external auditors, tax consultants, and banks for financial matters, while maintaining compliance with corporate finance regulations and industry standards. As a leader, you will mentor the finance team to ensure smooth collaboration across departments. Working closely with sales, operations, and supply chain teams, you will support financial objectives and provide financial training to internal teams where necessary. Supporting funding & investment activities, including investor relations and capital allocation, will be essential for business growth and strategy support. You will assist in evaluating pricing strategies, business expansion plans, and financial risks, as well as drive efficiency in financial processes through automation and process improvements. To qualify for this role, you should have a Bachelor's degree in Finance, Accounting, or a related field (MBA/CA/CPA preferred) with at least 5+ years of experience in financial management, accounting, or transaction processing. Proficiency in financial software such as Tally, Busy, QuickBooks, SAP, or similar is required, along with strong knowledge of accounting principles, tax compliance, and cash flow management. Experience in leading finance teams and working in a fast-paced environment, excellent attention to detail, problem-solving, and communication skills are also necessary. Prior experience in retail, e-commerce, or manufacturing finance is a plus. We offer a competitive salary package based on experience, performance-based incentives & bonuses, opportunities for career growth in a high-growth D2C brand, and a collaborative and dynamic work environment. This is a full-time position with a day shift schedule located in Gurugram, Haryana. Proficiency in English is preferred for this role.,