Export Sales & Customer Relations Executive

To act as the single communication point for all export customers, ensuring timely response to queries, sending required documents, coordinating with the factory for production/dispatch status, and ensuring payments are followed up professionally.

Key Duties & Responsibilities1. Customer Communication

• Be the primary contact for export customers.
• Respond to customer queries via email/WhatsApp/calls professionally & promptly.
• Share updates on:
• Order status
• Production progress
• Dispatch schedules
• Shipment & tracking

2. Documentation & Coordination

• Send documents such as:
• PI (Proforma Invoices)
• Packing Lists
• Commercial Invoices
• BL / AWB copies
• Test reports / COA if applicable
• Coordinate with export logistics team/freight forwarders for shipment updates.
• Liaise with production and dispatch team to get real-time status.

3. Payment Follow-up

• Track outstanding payments against each customer.
• Send professional reminders for due & overdue payments.
• Share statements when requested.
• Escalate problem payers to management if required.

4. Customer Relationship Management

• Maintain and update customer records, contacts and conversation histories.
• Understand customer needs and ensure satisfaction.
• Ensure customers feel valued and prioritized.

5. Internal Coordination

• Work closely with:
• Production planning team
• Quality team (if inquiries on specs, claims)
• Dispatch/logistics team
• Accounts department (for payment and statements)

6. Reporting

• Weekly report to promoters:
• Orders in progress
• Shipments in pipeline
• Payments received & pending
• Customer issues if any

Professional Skills Required

• Clear English communication (written & spoken)
• Email writing etiquette
• Basic Excel (follow-up sheets, invoice summaries)
• Knowledge of export documents preferred but not mandatory (can be trained)
• Polite, patient, and well-organized personality

Job Types: Full-time, Permanent, Freelance

Pay: ₹35,000.00 - ₹40,000.00 per month

Benefits:

• Cell phone reimbursement
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Education:

• Bachelor's (Preferred)

Language:

• English (Required)

Work Location: In person