Experience Design Vice President

We have an exciting opportunity for you to lead experience design initiatives, drive innovation, and shape the future of user experience for our Access & Security Manager products.

As a Vice President Experience Design in Design and Customer Experience team, you will guide the vision and strategy for user experience across our products and services. You will collaborate with cross-functional teams to deliver secure, accessible, and user-friendly solutions, mentor junior designers, and foster a culture of inclusivity. Your expertise will help create digital experiences that empower clients to manage their financial needs while upholding the firm's standards for security and privacy.

Job responsibilities

• Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas
• Diagram service flows and product features, design wireframes, and prototype interactions for key touchpoints as you lead end-to-end design initiatives within a specific domain.
• Drive the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion
• Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions
• Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels
• Present work to product partners and senior stakeholders, clearly explaining design decisions and championing the user perspective.
• Leverage AI to improve user experiences, increase efficiency, shorten task completion times, and provide actionable feature insights.

Required qualifications, capabilities and skills

• 5+ years of experience or equivalent expertise in user experience design or similar roles
• Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes
• Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions
• Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, including the development of transformational innovation strategies and the creation of north star representations to drive customer-centric decision-making
• Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience
• Demonstrated success in developing experiences that surpass initial product proposal, including crafting transformational innovation strategies and north star visions to guide customer-centric decisions.
• Proven ability to create visually appealing and functional designs using industry-standard tools (e.g. Figma)

Preferred qualifications, capabilities and skills

• Design leadership or managerial experience
• Skilled in structuring and planning design work within cross-functional teams.
• Experienced in designing applications for complex business domains such as financial services.
• Able to understand and communicate how technical constraints and opportunities shape design solutions.
• Familiar with technology concepts, including agile development, DevOps practices, and frontend development frameworks.
• Knowledgeable about product lifecycles from a UX perspective and how user experience evolves across stages.
• Experienced in designing and implementing AI-driven user experiences.