Executives

Job Description Position Title, Responsibility Level Executive Function Healthcare Reports to Team Manager Permanent/ Temporary Permanent Span of Control Individual Contributor Location Noida, India Basic Function Work Type - Back office (Level 2) Case creation in Client tool/application, basis the data received Once the case is received, action to be taken as per Standard Operating Procedure Determine if case can be processed and/or to be routed to another queue If case creation needed- Identify the procedure and diagnosis codes in the fax, create case, add notes (standard templates to be followed) and task timely to correct team/nurse for further handling. High priority on compliance Essential Functions Navigate through multiple system / applications for data gathering Proficiency with computer skills (navigating multiple systems and keyboarding) Understand the goals and standards to ensure that quality and productivity standards are met Accurate and timely updating of the database Meet the agreed upon KPIs as per the operational definitions and targets Participate in the User Acceptance Testing as needed 98% - 100% attendance during training/nesting period is required Must be flexible to work hours with Monthly work schedules changes Primary Internal Interactions Actively participate in the team meetings, discussions and provide inputs Calibrate, Cooperate and support the team in pursuit of achieving and exceeding team goals Primary External Interactions None Organizational Relationships Reports To : Team Manager Supervises : None Skills Technical Skills Working knowledge of MS office (Word and Excel) and Internet / Outlook Process Specific Skills Strong comprehension skills US Healthcare knowledge is preferred but not mandatory Soft skills (Desired) Written Communication - Good Verbal Communication - Average Soft Skills (Minimum) None Education Requirements Diploma/Graduation with a minimum 15 years of education Work Experience Requirements 0 to 1 year of experience Annexure: Acknowledgement (acknowledge that the information contained in this document is factual and complete) ___________________________________ ___________________________________________ ____________________________ Candidate Supervisor/Manager Date