Executive / Team Lead Corporate Collection Business to Business

ATS Services Pvt. Ltd., a twenty-two-year-old KPO specializing in banking and financial services, collaborates with prestigious companies to deliver technology, analytics, and risk management solutions. We are currently seeking a dedicated individual to join our team as a Debt Collection Specialist. Key Skills Required: - Proficiency in the English language, both verbal and written - Strong understanding of financial transactions, including invoices, financial ledgers, balance sheets, and company financials - Ability to negotiate effectively - Familiarity with corporate communication protocols - Persuasive and confident communication skills Compensation: - Competitive salary with a fixed component and a variable component based on successful resolution of cases Job Responsibilities: - Acknowledge cases received from partners - Assess all new cases assigned by partners according to pre-defined criteria - Accept or reject post-assessment cases, providing reasons for rejections for internal discussion - Update all accepted cases on CRM and initiate collection efforts - Contact debtors through phone, email, and physical letters if necessary - Conduct physical meetings with debtors on specific cases with prior approval - Resolve outstanding debts amicably through discussion, persuasion, reconciliation, escalation, negotiation, and settlements with creditor consent - Reconcile financial transactions with debtors and creditors to reach mutual agreement on outstanding amounts - Clarify debtor queries or disputes by communicating with the sending partner for further clarification from the creditor - Escalate unresolved cases to the business head or Relationship Manager - Prepare case summaries for legal action if approved by the client and share with legal counsel - Maintain regular communication with partners, creditors, debtors, and internal legal counsel on all active cases until resolution or satisfactory closure is achieved - Provide daily status updates on workable cases for internal and client reference - Send regular updates to individual partners for all cases under management Other Responsibilities: - Prepare revenue projections for the assigned portfolio on a monthly, quarterly, and yearly basis - Meet revenue targets agreed upon with management - Foster positive relationships with partners during case resolution - Prepare monthly dashboards to track performance metrics Performance Measurement Criteria: - Resolution ratio of the portfolio - Timely action on all cases and adherence to collection processes - Prompt response to partner queries - Timely maintenance and submission of portfolio reports and revenue targets If you believe you possess the requisite skills and experience for this position, please send your resume to dmukherjee@servicesats.com.,