Executive / Sr. Executive - VOC

Job Description

In this role you will be responsible for managing all aspects of the stakeholder management and operations. This position requires the ability to dive deep for root cause analysis, manage funnel and develop action plans in support of drivingprocess improvements. Your work time would be equally divided between calling & connecting with stakeholders, and analyzing data and improving process for productivity. Weekly Salary: We are Indias first organization to introduce weekly payout of salaries to ensurebetter financial planning & stability for our employees. Accelerated Career Growth: We offer a dynamic environment for rapid career growth. Many employees reach leadership roles within five years, with over 500 success stories. Learning Culture: Our I-LEAP program enables employees to learn while they work, offering attractive fee subsidiaries to each individual that they can use for their own learning &development. Educational Qualifications: Any graduation ,or MBA/PGDM Job Responsibilities: What Youll do: Engaging with Internal stakeholder conduct recon and get our asks moved from internal stakeholders. Identify opportunities too. Engaging with Sellers on capturing intent and helping them complete the journey. Manage their expectations and handle queries Partner engagement manage partner and help run program successfully. This includes calling and relationship management Proactive Auditing of buyer feedbacks and seller behavior to identify and disable mischievous sellers Process improvement identification of areas of improvement and data driven interventions to improve overall quality and efficiency Skills Required: Campus Placement , Hiring , Executive Sales Recruitment Candidate Attributes: Candidate Attributes: Proficient Hindi & English Speaker (Mandatory) Proficient in Excel, Google Docs, Sheets, to manage multiple data points and analyze them for usage Should be Ok with Calling Good to have knowledge of SQL, able to interpret algorithms, run simple DB queries to generate report Ability to multitask & good logical reasoning ability Should have own working laptop and Wi-Fi (Mandatory) Education Qualifications: > 80% in 10th and 12th standard & Full-time Bachelorsin Engineering, Technology, Science Full time MBA will be an added advantage