Executive, Distributions (Reservations), South Asia

ABOUT RADISSON HOTEL GROUP

We are one of the world's largest and most dynamic hotel groups, recognised as 3rd Best Employer in Travel & Leisure Industry by Forbes. With nine distinctive brands and operating more than 1,600 hotels (with some under development) worldwide, we at Radisson are committed to be the company of choice for our guests, owners and talent.

AREAS OF RESPONSIBILITY

• The role will be supporting Manager of Distribution Services through creation and implementation reports and following best practice and data management of new and existing hotels and 3rd party partners.
• S/he will be the key contact for any data authenticity related requirement for hotel distribution and has to ensure data quality in all distribution systems
• Educate hotels on effective utilization and maximum usage of Radisson Hotel Groups Worldwide network, applications and databases
• Maintains understanding of all distribution platforms available
• Ensures effective, quality databases to increase South Asia profits
• Directly responsible for ensuring accurate and timely updates to all distribution channels to increase sales and consumer knowledge of product offerings
• Creating, maintaining and distributing reports and analytics
• Conducts Quality analysis audit as needed and makes recommendations for improvement
• Participates in bi-monthly conference calls with representatives of key OTA partners and list recommendations to improve revenue for South Asia hotels
• Ensuring commercial excellence for every distribution system across all units in the region

Ensuring revenue management KPIs are met

• Analyzes reports, as needed, and consults hotels on how to improve business based on trends and results achieved.
• Coaches and trains new hotel staff on products to maximize effectiveness and profitability
• Evaluating effectiveness of the processes and trainings imparted
• Provides 1st and 2nd level Help Desk support for all Distribution Channels
• Understands the expectations of hotel, travel agent customers and end consumers
• Conducts follow-up to ensure expectations are achieved
• Provides timely resolution to customer concerns
• Responsible for special projects and other duties as assigned
• Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance coming to his/her attention so prompt corrective action can be taken when appropriate
• Projects a favorable image of RHG, South Asia in the community at all times and with all internal/external customers.
• Maintains a positive working relationship with all other company employees in order to foster and promote a cooperative and harmonious working climate which will be conducive to maximum employee morale, productivity, and efficiency.
• Performs all duties in a timely and efficient manner following established company policy, and at all times projects a favorable image of RHG
• Performs other duties as requested

MINIMUM EXPERIENCE

• In depth knowledge of hotel reservations in general, booking channels and travel industry.
• Bachelor's degree required or Equivalent work experience
• Reservations experience in hotels would be preferred
• Knowledge of Opera PMS, MS Excel and presentation skills are a must.
• Experience in automating work flows in MS Excel would be given preference.
• Experience in working with multiple CRS technologies and hotel technologies is an added advantage.
• Proven experience with at least 2-4 years in similar role
• Excellent written and oral communication skills
• Highly self-motivated; takes initiative; proactive; anticipates situations; identifies and addresses issues; accountable; has strong sense of urgency and attention to detail
• Proficiency in Microsoft Office