Executive – Customer Grievance Redressal

Role Summary:
Responsible for handling and resolving customer complaints related to credit reports, RBI complaints, and internal escalations in a timely and compliant manner.

Key Responsibilities:

• Acknowledge, analyze, and resolve customer complaints received via CICs (CIBIL, Experian, CRIF), RBI CMS, and NGRO.
• Coordinate with internal teams (operations, collections, underwriting) to gather necessary information.
• Prepare and submit formal responses to CICs and RBI portals.
• Maintain detailed logs and case histories as per audit and regulatory standards.
• Track timelines and ensure compliance with turnaround time (TAT) guidelines.

Skills Required:

• Good knowledge of RBI regulations and credit bureau functioning.
• Proficient in Excel and ticketing tools (Freshdesk, Zoho, etc.).
• Excellent written communication.
• Analytical mindset with a problem-solving approach.

Job Type: Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

• Paid time off

Work Location: In person