Executive - Customer Engagement (Agency)

Career Opportunities
Job Code: Executive Customer Engagement Position Executive No. of Positions 1 Department Operations Function Operations - Agency Language English & Regional Language Key Responsibilities:  Managing office administration assets and upkeep of the same.  Agents Contracting  New Business Processing  Banking of Initial & Renewal Premium  Managing Petty cash & vendor payments  Retention of Surrender Requests  Execution of all Service Requests - Post Policy Issuance  Reverting on customer queries and complaints  Maintaining high NPS Scores  Life and Health Claims processing  Handling compliance issues.  Audit Rating Measure of Success:  Service to Delight- 3Days  Customer Engagement - 70%  Surrender Retention - 68%  NPS-85  100% Banking with 24 hours.  Vendor payment TAT should be < 10 days  Surrender Requests <1%  100 % Accuracy of POS requests  100 % Accuracy of Customer service  Zero Day upload of POS & Claims Docs in FTP server.  Audit rating 2 Desired qualifications and experience:  Graduate / Post-Graduate in any discipline.  2-3 years experience handling front end customer services  Knowledge of service quality is required Knowledge and skills required:  Must be highly customer centric  Excellent communication skills  Good co-ordination skills  Data management on Excel should be good

Branch

Kolkata APC

Department

Operations

Function

Operations - Agency