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Executive-Back-End/ Non Voice / Customer Service -Email

0 years

0 Lacs

noida uttar pradesh india

Posted:2 weeks ago| Platform: Foundit logo

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Skills Required

customer service ms software

Work Mode

On-site

Job Type

Full Time

Job Description

  • First-time resolution and accuracy (QM score on or above target)
  • Customer satisfaction (CSAT score on or above target)
  • Efficiency in dealing with customer queries (AHT number on or above target)
  • Keeping customer's data secure (DPA score on or above target)
  • Attaining customer sentiment (Call close % on or above target)
  • Demonstrating behaviours in-line with our Thames Values
  • Process compliance and adherence to our policies
  • Adherence to schedules outlined by planning teams
  • A Strong passion for customer service
  • Enthusiastic and a great team player
  • A positive can-do attitude
  • Ability to learn varied and sometimes complex processes across multiple systems
  • Excellent communication skills verbal and written
  • Problem solving abilities in customer-facing environment
  • Customer Service experience desirable
  • Identify and manage risk able to recognise and escalate as appropriate
  • Competent at using a PC and MS software

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