Executive 0 day ago

Responsbilities

• Responsible for receiving, taking into account, and handling all customer calls, emails, and chat requests.
• Ensures quality customer service by attending to and promptly resolving customer complaints or feedback/reviews.
• Outbound Calls: Actively engage with customers to learn about their needs and to address their queries for customer feedback and reviews to improve metrics.
• Keep records of customer interactions & feedback management within Excel files.
• Maintains acceptable performance metrics such as quality, productivity, first contact resolution, and average response time.
  

Requirements

• Average Daily Number of Calls - 90 Calls / 3.00Hrs Handling Time.
• Monthly Feedback/Review Target: 130
• On-time Completion of Tasks and Customer Queries.
  

Competencies

• Any graduate with excellent oral and written English communication.
• Effectively speaks, writes, and presents clearly with persuasion.
• Experience - 3+ Years in the same field (e-commerce background would be an added advantage).
• Good Knowledge of MS Excel.
• Basic knowledge to operate eCommerce portals like Amazon.
• Languages - English & Hindi. Any South Indian Language would be an added advantage.
• Willingness to work on weekends