Purpose And Scope
The position is responsible for the implementation, maintenance, and support of the organization's Microsoft Exchange environment. This role ensures the reliability, performance, and security of email systems and related messaging infrastructure. The engineer collaborates with cross-functional teams to support business operations and drive continuous improvement in messaging services.
Responsibilities And Accountabilities
- Design, deploy, and manage Microsoft Exchange Server environments (on-premises, hybrid, and cloud-based).
- Monitor and maintain the health, performance, and availability of Exchange servers and messaging services.
- Troubleshoot and resolve issues related to email delivery, mailbox access, and system performance.
- Implement and manage email security policies, including spam filtering, malware protection, and data loss prevention.
- Perform regular system updates, patches, and backups to ensure compliance and business continuity.
- Collaborate with IT teams to support integration with Microsoft 365, Entra ID, and other enterprise systems.
- Develop and maintain documentation for system configurations, procedures, and troubleshooting guides.
- Participate in disaster recovery planning and testing for messaging systems.
- Provide technical guidance and support to helpdesk and end-users regarding email-related issues.
- Stay current with industry trends and best practices in messaging technologies and security.
Required Qualifications
- Bachelor's degree in Computer Science, Information Technology, a related field, or equivalent work experience.
- 3+ years of experience managing Microsoft Exchange environments.
- Strong knowledge of Microsoft Exchange Server (2016/2019), Exchange Online, and hybrid configurations.
- Proficiency in PowerShell scripting for automation and administration.
- Experience with email security tools and protocols (e.g., DKIM, DMARC, SPF).
- Familiarity with Active Directory, DNS, and networking fundamentals.
- Excellent problem-solving and communication skills.
- Ability to work independently and collaboratively in a fast-paced environment.
Preferred Qualifications
- Microsoft certifications such as MS-102 (Microsoft 365 Administrator), AZ-900 (Azure Fundamentals) or equivalents.
- Experience with Microsoft 365 suite and Exchange Online Protection (EOP).
- Knowledge of compliance and regulatory requirements related to email systems (e.g., HIPAA, GDPR).
- Experience with enterprise monitoring tools and ticketing systems (e.g., SCOM, ServiceNow).
- Background in supporting large-scale enterprise messaging environments.
- Knowledge of ITIL or other IT service management frameworks.
- Experience with agile delivery practices.
Working Environment
Astellas Global Capability Centres Overview
Astellas Global Capability Centres (GCCs) are strategically located sites that give Astellas the ability to access talent across various functions in the value chain and to co-locate core capabilities that are currently dispersed. Our three GCCs are located in India, Poland and Mexico.
The GCCs will enhance our operational efficiency, resilience and innovation potential, enabling a timely response to changing business demands.
Our GCCs are an integral part of Astellas, guided by our shared values and behaviors, and are critical enablers of the company's strategic priorities, sustainable growth, and commitment to turn innovative science into VALUE for patients.
Beware of recruitment scams impersonating Astellas recruiters or representatives. Authentic communication will only originate from an official Astellas LinkedIn profile or a verified company email address. If you encounter a fake profile or anything suspicious, report it promptly to LinkedIn's support team through LinkedIn Help
CategoryAstellas is committed to equality of opportunity in all aspects of employment.EOE including Disability/Protected Veterans
