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EUS L2 Administrator / Engineer

EUS L2 Administrator / Engineer

CGI

6 - 8 years

5 - 9 Lacs

bengaluru

Posted:5 hours ago| Platform:

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Skills Required

performance tuning automation vb script configuration management active directory windows microsoft troubleshooting mcse python

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Overview
The EUS L2 Administrator is responsible for advanced support, management, and optimization of end user computing services. This includes application packaging and deployment, SCCM administration, and POS/Posplus systems. The role requires deep technical expertise, strong troubleshooting skills, and the ability to resolve complex issues independently while ensuring seamless end user experience across enterprise environments. - Provide L2 support for escalated incidents related to end user computing, app packaging, SCCM, and POS/Posplus. - Manage and maintain Microsoft SCCM for software distribution, patch management, and OS deployment. - Create, test, and deploy application packages (MSI, App V, Intune, etc.) ensuring compatibility and compliance. - Administer and optimize POS/Posplus systems for retail or enterprise environments. - Perform patching, upgrades, and configuration management across end user systems. - Conduct performance tuning, capacity planning, and optimization for SCCM and packaging workflows. - Implement automation scripts (PowerShell, VBScript, or Python) to streamline repetitive tasks. - Collaborate with infrastructure, security, and application teams to ensure smooth delivery of end user services. - Lead root cause analysis for critical incidents and document resolutions. - Maintain knowledge base and documentation for configurations, processes, and troubleshooting guides.

Required qualifications to be successful in this role

- 6 8 years of experience in End User Services administration with strong L2 expertise.
- Hands on experience with SCCM administration (software distribution, patching, OS deployment). - Strong knowledge of application packaging tools and techniques (MSI, App V, Intune, InstallShield). - Expertise in POS/Posplus systems including deployment, troubleshooting, and optimization. - Experience with Windows 10/11, Active Directory, Group Policy. - Familiarity with MDT, Intune, and modern device management. - Proficiency in PowerShell scripting for automation and troubleshooting. - Solid understanding of end user security, compliance, and patch management standards. - Ability to lead critical incident resolution and mentor junior administrators. Preferred Qualifications - Certifications MCSA/MCSE (Windows), Microsoft Certified Endpoint Administrator, ITIL Foundation. - Experience with cloud based endpoint management (Intune, Autopilot). - Exposure to monitoring tools (SCCM reports, SCOM, Splunk). - Knowledge of ITIL processes for incident, problem, and change management. #LI-SA19

Skills

Incident Management
Packaging
Point of Sale

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EUS L2 Administrator / Engineer