Role & responsibilities Business Development role would be the primary role and would require a candidate who has ability to: Develop new business with existing clients to meet sales KRAs Identify growth opportunities in Indian geography, more specifically with regards to BPO assignments in South India Constantly identify new markets segments or potential clients within select industry verticals Extensive research on multiple verticals to track organic business opportunities. Achieve sales targets in line with organizations Annual Operating Plan (AOP). Should have a proven track record in Domestic BPO New Business Development Manage new client acquisition, which would require end-to-end handling like:- Comprehensive on-going research, sourcing leads, qualifying prospects, managing on-going engagement across various stages of technical due diligences / evaluations, commercial negotiations and contracting. Account Management role may have to be handled on need-basis & would require candidate who has: Ability to create long-term and trusting relationships with the clients. Ability to serve as the lead point of contact for all account management matters Ability to ensure timely & successful delivery of solns. according to customer needs and objectives Preferred candidate profile Experience in a Domestic BPO - mandatory

Role & responsibilities We are seeking a dynamic and results-driven **AVP/VP of Operations** with a strong **Telesales background** to lead and optimize large-scale operations across multiple locations. The ideal candidate will have extensive experience in managing high-volume sales teams, driving operational efficiency, and implementing strategic initiatives to enhance performance and revenue growth. ### **Key Responsibilities:** - **Strategic Leadership:** Develop and execute operational strategies to optimize telesales performance across multiple locations. - **Process Optimization:** Identify and implement best practices to improve efficiency, productivity, and customer engagement. - **Team Management:** Lead, mentor, and manage large telesales teams, ensuring alignment with business objectives. - **Performance Metrics:** Monitor key performance indicators (KPIs) and drive continuous improvement initiatives. - **Budget & Cost Control:** Oversee budgeting, resource allocation, and cost management to maximize profitability. - **Compliance & Quality Assurance:** Ensure adherence to regulatory requirements and maintain high-quality service standards. - **Stakeholder Collaboration:** Work closely with senior leadership, sales, marketing, and customer service teams to drive business growth. ### **Qualifications & Experience:** - **Education:** Bachelor's/Masters degree in Business Administration, Operations Management, or a related field. - **Experience:** 12+ years in operations management, with at least 5 years in a leadership role within telesales. Candidates who have managed banking projects would be given preference. - **Skills:** Strong analytical, leadership, and communication skills with a proven track record of managing large-scale operations. Preferred candidate profile Domestic BPO experience in Banking Process

Key Responsibilities: Design and deliver engaging sales training programs for Malayalam-speaking agents. Conduct new hire training, refresher sessions, and upskilling workshops. Monitor and evaluate training effectiveness using metrics such as call quality scores, sales performance, and feedback. Collaborate with team leads and managers to identify training needs and performance gaps. Create training materials in Malayalam and English, including scripts, role plays, and call simulations. Provide individual coaching and feedback sessions to underperforming agents. Keep up-to-date with product knowledge, market trends, and sales techniques. Conduct floor support and on-the-job training (OJT) as needed. --- Required Skills: Excellent communication skills in Malayalam (verbal and written). Strong understanding of sales processes and BPO operations. Good facilitation and presentation skills. Ability to motivate and mentor diverse teams. Proficiency in using MS Office (Word, PowerPoint, Excel) and training tools. Strong analytical and problem-solving skills. Kindly contact below number - 7977519951 Hr - manager _ Pinky yadav Please share resume below id- Pinkyy@eosglobe.com

Key Responsibilities: Handle inbound/outbound calls audits from Malayalam-speaking customers. Resolve customer complaints and provide accurate information. Maintain records of interactions and follow-up on customer queries. Ensure customer satisfaction and build lasting relationships. Adhere to company policies, procedures, and compliance requirements. --- Required Skills: Fluency in Malayalam (mandatory), and basic English/Hindi is a plus. Good communication and interpersonal skills. Ability to handle pressure and work in a team. Basic computer knowledge (MS Office, CRM tools preferred). Willingness to work in rotational shifts (including weekends, if required). Please contact - 7977519951 Hr manager Pinky Yadav Please share resume below mail id- pinkyy@eosglobe.com

Key Responsibilities : Needs Assessment: Conduct regular assessments of organizational and individual learning needs to identify skill gaps and development opportunities. Training Design and Development: Design and develop effective training programs, leveraging various methods like e-learning, workshops, and blended learning approaches. Program Implementation and Delivery: Implement and deliver the training programs, ensuring alignment with business objectives and learning outcomes. Evaluation and Measurement: Evaluate the effectiveness of training programs and make adjustments to improve outcomes. Kirk Patrick all levels of evaluation depending on the intervention. Stakeholder Collaboration: Collaborate with various stakeholders, including HR, business managers, etc. to ensure effective learning and development based on the domain, lob and nature of business. Key Requirements : Strong communication, interpersonal and presentation skills. Project Management Skills Knowledge of Learning and Development Principles Analytical mind-set to assess training needs and impact. Proficiency in using training content development tools and learning management systems (LMS). Ability to work in a fast-paced environment with cross-functional teams. Contact below :- Pinky Yadav HR Manager mob - 7977519951 Email- pinkyy@eosglobe.com

* Avarage comms required * Unlimited incentives * Shift timing- 9:30-6:30 * Fresher & Exp both can apply * Qualification: Min HSC * Need immediate joiner. Required Candidate profile HSC or Any graduate / Under graduate To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Mahek :- 7559401618 (Call and What's app) Perks and benefits High Incentives and growth opportunities.

Location:- Kapurbavadi junction, Majiwada Thane (w)- 400607 Department:- TATA Motors - Customer Service, Inbound Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts Timing: - Day Shift Preferred candidate profile HSC Pass Can apply Freshers can apply Marathi And Hindi Good communication / Average English. Salary:- 12,000 + incentives. Rotational week off Rounds of Interviews:- HR round Operations round What We Offer: Competitive salary and benefits package Opportunities for career advancement Comprehensive training program Supportive team environment How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) Contact person :- HR Mahek Mob No :- 7559401618

Location:- Kapurbavadi junction, Majiwada Thane (w)- 400607 Department:- TATA Motors - Customer Service, Inbound Qualification :- HSC or Any graduate / Under graduate Work From Office Shifts Timing: - Day Shift Preferred candidate profile HSC Pass Can apply Freshers can apply Marathi And Hindi Good communication / Average English. Salary:- 12,000 + incentives. Rotational week off Rounds of Interviews:- HR round Operations round What We Offer: Competitive salary and benefits package Opportunities for career advancement Comprehensive training program Supportive team environment How to Apply:- To schedule your interview Call or send your CV through WhatsApp (number mentioned below) Contact person :- HR Mahek Mob No :- 7559401618

Process:- Tata motors Finance process. Salary : 17000/- in hand -HSC OR GRAD +min 3 months any sales experience -Shift timing: 9:30am - 6:30pm -Fixed Sunday off -Need immediate joiner Required Candidate profile HSC is mandate Job location - Majiwada Thane (w)- 400607 To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Trupti :- 9637685787

* Avarage comms required * Unlimited incentives * Shift timing- 9:30-6:30 * Fresher & Exp both can apply * Qualification: Min HSC * Need immediate joiner. Required Candidate profile HSC or Any graduate / Under graduate To schedule your interview Call or send your CV through WhatsApp (number mentioned below) HR Suhas :- 9822472894 (Call and What's app) Perks and benefits High Incentives and growth opportunities.