Position: Back Office Assistant Location: Mumbai, India Employment Type: Full-time | On-site Salary Range: ₹20k-₹24k About Esthreall Esthreall is a contemporary fashion brand where aesthetic meets ethereal. Rooted in the philosophy of bridging art and reality, we infuse every element of our work with creativity, intention, and meaning. Our mission is to create a seamless blend of design, functionality, and surreal beauty— delivering not just clothing, but a visual and emotional experience. As we continue to grow, we are looking for passionate individuals to join our team and contribute to a brand that celebrates self-expression, innovation, and exceptional customer care. Role Summary We are seeking a proactive and detail-oriented Back Office Assistant to support our customer service and operational functions. In this hybrid role, the candidate will not only handle administrative and backend tasks, but also assist in processing orders, maintaining invoices, and managing customer communications. The ideal candidate is organized, responsive, and committed to ensuring efficiency across operations and a seamless customer experience. Key Responsibilities • Provide day-to-day administrative and operational support to ensure smooth backend processes. • Respond to customer queries and concerns via email, phone, and messaging platforms with professionalism and empathy. • Process customer orders, returns, and exchanges promptly and accurately. • Maintain and organize order records, invoices, and billing documentation. • Coordinate with logistics partners and internal teams to track shipments and resolve delivery issues. • Update and manage customer and order databases, ensuring accuracy at all times. • Assist in preparing regular reports on order status, inventory, and customer satisfaction metrics. • Support data entry, merchandising records, and backend stock tracking as needed. Required Qualifications & Skills • 1–2 years of experience in a customer service, administrative, or back-office support role— preferably in retail, fashion, or e-commerce. • Strong communication skills, both verbal and written. • Excellent organizational, record-keeping, and multitasking abilities. • Familiarity with MS Office tools (Excel, Word, Outlook) and data entry systems. • Basic understanding of invoicing, billing, and order management processes. • A keen eye for detail and a proactive, problem-solving mindset. • Ability to manage time efficiently and collaborate well within a team. • Diploma or Bachelor's degree in Business Administration, Commerce, or a related field is preferred. Why Join Esthreall? • Work in a dynamic, creative environment that values initiative and precision. • Be part of a fast-growing fashion brand that prioritizes both aesthetics and operational excellence. • Gain hands-on experience across customer support, logistics, and retail operations. • Opportunities for growth, learning, and advancement within the fashion and lifestyle industry.
Esthreall is a contemporary fashion brand that embodies the convergence of aesthetics and ethereal essence. With a core belief in the fusion of art and reality, we infuse creativity, intention, and profound meaning into every aspect of our work. Our ultimate goal is to craft a harmonious blend of design, functionality, and surreal beauty, delivering not just garments but an immersive visual and emotional journey. As we stride forward in our journey of growth, we are seeking dedicated individuals to become part of our team and contribute to a brand that cherishes self-expression, innovation, and exceptional customer service. The Operations & Merchandising Manager role entails the pivotal responsibility of overseeing the complete spectrum of retail operations, backend processes, and merchandising strategies. Additionally, this role plays a critical part in the planning and execution of marketing campaigns and social media outreach. The incumbent ensures that operations are aligned with business objectives, focuses on stock optimization, maintains visual brand consistency, and fosters customer engagement through integrated merchandising and marketing endeavors. Key Responsibilities: Retail & Operations Management: - Supervise day-to-day retail operations to ensure seamless efficiency. - Uphold optimal stock levels through effective inventory control and replenishment strategies. - Collaborate with various teams (sales, marketing, finance) to synchronize operational objectives with broader business goals. Merchandising & Brand Strategy: - Develop and implement merchandising plans that elevate product visibility and customer engagement. - Utilize market trends and consumer insights to guide product assortment and presentation. - Work in tandem with the marketing team to align visual merchandising with campaign rollouts. Marketing & Campaign Planning: - Strategize, organize, and execute marketing campaigns in alignment with the brand's ethos and business objectives. - Oversee social media outreach strategies, content calendars, and collaborations with influencers. - Coordinate with designers, content creators, and external partners to ensure consistent brand messaging across all channels. Inventory & Data Management: - Monitor and manage inventory levels, turnover rates, and product flow. - Conduct sales and performance analyses to identify growth opportunities and enhance operational efficiency. - Implement corrective actions based on key performance data and inventory metrics. Leadership & Team Development: - Lead and guide backend and support teams to deliver exceptional operational standards. - Train, mentor, and inspire staff to embody company values and uphold service excellence. - Regularly evaluate team performance, offer constructive feedback, and provide necessary support. Required Qualifications: - Bachelor's degree in Retail Management, Business Administration, or a related field. - 3+ years of experience in retail operations, merchandising, or inventory management. - Strong analytical skills with proficiency in data interpretation and performance reporting. - Knowledge of retail systems, inventory control software, and Microsoft Excel. - Excellent communication, leadership, and cross-functional collaboration skills. - Demonstrated experience in marketing coordination or campaign planning. Preferred Skills: - Background in fashion, lifestyle, or design-oriented industries. - Familiarity with POS and ERP systems. - Passion for fashion with a deep understanding of brand identity, visual merchandising, and digital marketing.,