Escalation Desk (Premium) – Flipkart L2 Process

Location: Indore

Process Type: Voice Process

Working Days: 5 Days (Rotational Shifts & Week-Offs)

Experience Required: Minimum 1 Year (Documented)

Qualification: Graduation Mandatory

Salary: ₹27,000 CTC (Approx. ₹22,500 In-Hand)

Preference: Immediate Joiners

Role Overview

We are hiring for the Flipkart L2 – Escalation Desk (Premium Process). This is a promoted profile where you will handle escalated and high-priority customer cases. You will not receive direct incoming calls from customers; instead, you will handle calls transferred by customer support agents once they have been escalated.

Key Responsibilities

• Handle escalated/high-priority customer concerns professionally.

• Provide accurate resolution and ensure customer satisfaction.

• Manage cases transferred by customer support agents.

• Maintain call quality, empathy, and professionalism at all times.

• Ensure proper documentation and follow-up for escalated cases.

• Work in rotational shifts as per process requirements.

Eligibility Criteria

• Minimum 1 year of documented experience in customer service.

• Graduation is mandatory.

• Strong communication and problem-solving skills.

• Experience in escalation or premium process is an added advantage.

• Ability to work in rotational shifts.

Salary & Benefits

• CTC: ₹27,000

• In-hand Salary: Approx. ₹22,500

• 5 days working with rotational shifts and week-offs.

Job Types: Full-time, Permanent

Pay: ₹22,500.00 - ₹27,000.00 per month

Benefits:

• Cell phone reimbursement
• Flexible schedule

Work Location: In person