ESB Claim Analyst

The Extended Service Business (ESB) Claim Analyst is responsible for evaluating claims related to Extended Service Business (Extended Warranty Contracts, Service Contracts etc) in accordance with the Terms and conditions of Contracts and as per Ford recommended repair / service procedures, ensuring that quality repair / service has been performed at optimum cost. The Analyst processes claims as per the daily workload allocation with required quality levels to ensure timely settlement of claims to the dealer. Responding to claim process queries and taking measures to reduce / eliminate processing errors are essential aspects of the role. Responsibilities include assessing ESB Mechanical and Maintenance claims, ensuring claims are paid in accordance with the Terms & Conditions of the contract, and responding to queries from the markets and customers regarding claim assessed and procedures. Additional tasks include Post claim analysis, Duplicate claims analysis, Audit support, Metrics preparation, and System setup / testing. The Analyst is also responsible for identifying and driving process improvements and best practices as needed. Qualifications: - Education qualification: - BE in Mechanical or Automobile Engg. with 2 to 5 Years of Experience - Diploma in Mechanical or Automobile Engg. with 3 to 7 Years of Experience - Knowledge of Automotive Repairs and Warranty. - Ability to process claims accurately across multiple European Countries & for various vehicle functional areas. - Ability to work conveniently with MS Office & Data Analysis in MS Excel is a plus.,