ERP Engineering Specialist

Job Description

What You'll Do Provide application support for the SAP FICO module, including troubleshooting and resolving production support issues & requests within targeted SLAs. Be accountable for issue resolution on production support tickets and service requests assigned to the support team. Ensure that tickets are properly responded to, fixed, tested, and followed up promptly for closure according to defined SLAs. Work closely with cross-functional teams to ensure production support issues and requests are addressed timely. Configure and maintain SAP FICO modules (and/or other modules as part of integration) to meet business requirements, including integration points with other SAP modules and/or other peripheral system applications. Collaborate with global business teams to gain a deep understanding of business processes and provide system support to fix, develop, and test system solutions to address business requirements. Work with the vendor development team and partner on solutioning. Build relationships with client stakeholders and lead presentations related to project deliverables, design brainstorming/discussions, status updates, innovation/improvements, etc. Collaborate with other ZS internal expertise teams - Finance, IT, HR, etc. to ensure best-in-class technology solutions. Maintain an outlook for continuous improvement and innovation. Provide regular updates to your team lead and ensure communication is up to the mark. What You'll Bring Bachelor's/Master's degree with specialization in Computer Science, MIS, IT, or another computer-related discipline. Minimum SAP FI/CO experience range 6 to 8 years. SAP Functional configuration expertise in General Ledger (FI-GL), Controlling (CO), Accounts Receivable (AR), Accounts Payable (AP), Asset Accounting (AA), and Banking. Should have worked on Custom developments (WRICEF objects). End-to-end Rollout/Implementation experience is an added advantage. Experience in SAP Project Systems is an added advantage. Flexibility to work on Multiple projects. Experience on tools like JIRA/ServiceNow etc. is an added advantage. Ability to organize and coordinate diverse groups in complex situations. Strong oral and written communication skills; ZS is a global firm, and fluency in English is required.