ERP Engineer

Job Description

What you'll do: Providing application support for SAP FICO module, including troubleshooting and resolving production support issues & requests within targeted SLAs. Accountable for issue resolution on production support tickets and service requests assigned to the support team. Ensure that tickets are properly responded to, fixed, tested, and followed up promptly for closure according to defined SLAs. Work closely with cross-functional teams to ensure production support issues and requests are addressed timely. Configure and maintain SAP FICO modules (and/or other modules as part of integration) to meet business requirements, including integration points with other SAP modules and/or other peripheral system applications. Collaborate with business teams globally to gain a deep understanding of business processes and provide system support to fix, develop, and test system solutions to address business requirements. Work with the vendor development team and partner on solutioning. Build relationships with client stakeholders and lead presentations related to project deliverables, design brainstorming/discussions, status updates, innovation/improvements, etc. Collaborate with other ZS internal expertise teams - Finance, IT, HR, etc. to ensure best-in-class technology solutions. Outlook for continuous improvement and innovation. Provide regular updates to the team lead and ensure communication is up to the mark. What you'll bring: Bachelor's/Master's degree with specialization in Computer Science, MIS, IT, or another computer-related discipline. Minimum SAP FI/CO experience range 1 to 3 years. Must have worked in an SAP support role. SAP Functional configuration expertise in General Ledger (FI-GL), Controlling (CO), Accounts Receivable (AR), Accounts Payable (AP), Asset Accounting (AA), Banking. Should have worked on Custom developments (WRICEF objects). SAP FICO Certification/work in SAP Project Systems is an added advantage. Flexibility to work on multiple projects. Experience on tools like JIRA/ServiceNow etc. is an added advantage. Ability to organize and coordinate diverse groups in complex situations. Strong oral and written communication skills; ZS is a global firm; fluency in English is required.