About the team The Sales & Account Management team gathers straightforward, energetic and results-driven individuals that bring our advertising products to the market. They build long-term relationships with a wide range of publishers and partners, guiding them to grow their online advertising business and stay on top of industry trends and technology best practices. Key day-to-day responsibilities Drive the growth and long-term success of strategic publisher accounts. Develop a deep understanding of Equativ’s products, services, and market positioning. Manage the full customer journey, including onboarding, contracts, invoicing, optimization, and first-level troubleshooting - while collaborating with cross-functional teams. Partner with Product, Analytics, Quality, and Global teams to address client needs and identify new revenue opportunities Work closely with the Demand team to ensure inventory availability for campaigns. Proactively identify revenue opportunities and take ownership to partner with relevant stakeholders. Identify ways to improve the operational effectiveness of current processes and propose solutions to elevate efficiency About you 4+ years of experience within the AdTech industry Experience in managing customer accounts with an analytical and consultative approach Good understanding of the programmatic landscape including SSP, DSPs IAB standards like openRTB, Ads.txt, Supply Chain Object, etc Entrepreneurial spirit and ability to identify opportunities for improvement Proactive mindset, Problem-solver and multitasker who remains cool under pressure You’re someone who rolls up your sleeves, takes initiative, and thrives in an autonomous, self-sufficient role without needing hand-holding.
About the team The Sales & Account Management team gathers straightforward, energetic and results-driven individuals that bring our advertising products to the market. They build long-term relationships with a wide range of publishers and partners, guiding them to grow their online advertising business and stay on top of industry trends and technology best practices Key day-to-day responsibility Drive the growth and long-term success of strategic publisher accounts. Develop a deep understanding of Equativ’s products, services, and market positioning. Manage the full customer journey, including onboarding, contracts, invoicing, optimization, and first-level troubleshooting - while collaborating with cross-functional teams. Partner with Product, Analytics, Quality, and Global teams to address client needs and identify new revenue opportunities Work closely with the Demand team to ensure inventory availability for campaigns. Proactively identify revenue opportunities and take ownership to partner with relevant stakeholders. Identify ways to improve the operational effectiveness of current processes and propose solutions to elevate efficiency. About You 4+ years of experience within the AdTech industry Experience in managing customer accounts with an analytical and consultative approach Good understanding of the programmatic landscape including SSP, DSPs IAB standards like openRTB, Ads.txt, Supply Chain Object, etc Entrepreneurial spirit and ability to identify opportunities for improvement Proactive mindset, Problem-solver and multitasker who remains cool under pressure You’re someone who rolls up your sleeves, takes initiative, and thrives in an autonomous, self-sufficient role without needing hand-holding.
👫 About the team Our highly dedicated Services team has both the art and the science for delivering customer satisfaction. People in the team share a passion for helping our clients to surpass their digital business goals. They grow in a demanding environment, combine technical and consultative skills and are ready to tackle the most complex challenges to empower our customers get the best of our platforms. Your mission 👇 Customer Support Team Lead are customer care profiles and technical experts of our solutions, always ready to help demanding clients and investigate technical issues. You'll join an amazing team based in Chennai, India, and report directly to Arnaud, our Senior Support manager. What you'll do ✏️ Provide on-the-ground leadership coverage, especially across local time zones, ensuring continuity when regional managers are unavailable. Act as the first point of contact for escalations, urgent issues, and operational decisions. Guide CSS team members in day-to-day operations, enforcing best practices and consistent support processes. Align closely with the Support Manager on goals, performance, and continuous improvement initiatives. Contribute to onboarding and training of new CSS members, supporting knowledge transfer and team cohesion. Maintain direct CSS responsibilities (customer support, troubleshooting, problem resolution) to ensure service quality while balancing leadership duties. About you 💪 Required: Strong track record of leadership and mentoring within a technical support team. Excellent communication and conflict-management skills, with proven ability to de-escalate complex customer or team situations. Deep knowledge of Equativ’s support processes, with hands-on expertise in troubleshooting SaaS and AdTech solutions (SQL, APIs, HTML/JS/CSS, SDKs…). Demonstrated ability to operate across multiple time zones , coordinating efficiently with remote managers. Minimum 7–8 years of experience in customer support, including 2+ years in management positions. Nice to have Previous experience in a Team Lead or deputy leadership role . Knowledge of DV360 and Equativ’s product suite. Flexibility to adapt to a 24/7 support coverage model. Experience with global team coordination across APAC, EMEA, or Americas. About Equativ Equativ , a leading independent ad platform, brings scale and simplicity to digital advertising. Following its recent merger with Sharethrough and the acquisition of Kamino Retail , advertisers, media owners, and technology partners rely on Equativ’s advanced SSP, curation, and retail media services and technology to achieve maximum business outcomes. With a focus on privacy-first programmatic video, CTV, and data-driven solutions, Equativ enables clients to activate across the digital ecosystem while protecting consumer privacy. The company’s global expertise is also backed by a team of over 750 employees across 19 countries. Equativ has been awarded the HappyIndex@Work label and is proud to be among the best companies in the ChooseMyCompany ranking, recognized for its flexible working environment. Come and lead the charge with us in building a transparent ecosystem based on quality! Equal Employment Opportunity Equativ is an equal opportunity employer. Equal access to employment, services, and programs are available to everyone, regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require reasonable accommodation throughout the application and/or interview process, please contact the recruitment team at ta-team@equativ.com
Role Overview: As a Customer Support Team Lead at Equativ, you will play a crucial role in providing on-the-ground leadership coverage, guiding the CSS team members, and maintaining direct customer support responsibilities. Your mission will involve being a customer care profile and technical expert, ensuring customer satisfaction and investigating technical issues. You will work with a dedicated team in Chennai, India, reporting directly to the Senior Support Manager. Key Responsibilities: - Provide on-the-ground leadership coverage, especially across local time zones, ensuring continuity in the absence of regional managers. - Act as the first point of contact for escalations, urgent issues, and operational decisions. - Guide CSS team members in day-to-day operations, enforcing best practices and consistent support processes. - Align closely with the Support Manager on goals, performance, and continuous improvement initiatives. - Contribute to onboarding and training of new CSS members, supporting knowledge transfer and team cohesion. - Maintain direct CSS responsibilities such as customer support, troubleshooting, and problem resolution to ensure service quality while balancing leadership duties. Qualifications Required: - Strong track record of leadership and mentoring within a technical support team. - Excellent communication and conflict-management skills with the ability to de-escalate complex customer or team situations. - Deep knowledge of Equativ's support processes and hands-on expertise in troubleshooting SaaS and AdTech solutions (SQL, APIs, HTML/JS/CSS, SDKs). - Demonstrated ability to operate across multiple time zones and coordinate efficiently with remote managers. - Minimum 7-8 years of experience in customer support, including 2+ years in management positions. Additional Details of the Company: Equativ is a leading independent ad platform that focuses on bringing scale and simplicity to digital advertising. With a recent merger and acquisition, Equativ provides advanced SSP, curation, and retail media services and technology to achieve maximum business outcomes. The company's global expertise is supported by over 750 employees across 19 countries. Equativ has been recognized for its flexible working environment and commitment to building a transparent ecosystem based on quality. Note: The Equal Employment Opportunity section has been omitted as it does not contain any specific details relevant to the job description.,
👫 About the team Our highly dedicated Services team has both the art and the science for delivering customer satisfaction. People in the team share a passion for helping our clients to surpass their digital business goals. They grow in a demanding environment, combine technical and consultative skills and are ready to tackle the most complex challenges to empower our customers get the best of our platforms. Your mission 👇 Customer Support Team Lead are customer care profiles and technical experts of our solutions, always ready to help demanding clients and investigate technical issues You'll join an amazing team based in Chennai, India, and report directly to Arnaud, our Senior Support manager What you'll do ✏️ Provide on-the-ground leadership coverage, especially across local time zones, ensuring continuity when regional managers are unavailable Act as the first point of contact for escalations, urgent issues, and operational decisions Guide CSS team members in day-to-day operations, enforcing best practices and consistent support processes Align closely with the Support Manager on goals, performance, and continuous improvement initiatives Contribute to onboarding and training of new CSS members, supporting knowledge transfer and team cohesion Maintain direct CSS responsibilities (customer support, troubleshooting, problem resolution) to ensure service quality while balancing leadership duties About you 💪 Required: Strong track record of leadership and mentoring within a technical support team Excellent communication and conflict-management skills, with proven ability to de-escalate complex customer or team situations Deep knowledge of Equativ’s support processes, with hands-on expertise in troubleshooting SaaS and AdTech solutions (SQL, APIs, HTML/JS/CSS, SDKs…) Demonstrated ability to operate across multiple time zones, coordinating efficiently with remote managers Minimum 7–8 years of experience in customer support, including 2+ years in management positions Nice to have Previous experience in a Team Lead or deputy leadership role Knowledge of DV360 and Equativ’s product suite Flexibility to adapt to a 24/7 support coverage model Experience with global team coordination across APAC, EMEA, or Americas About Equativ Equativ , a leading independent ad platform, brings scale and simplicity to digital advertising. Following its recent merger with Sharethrough and the acquisition of Kamino Retail , advertisers, media owners, and technology partners rely on Equativ’s advanced SSP, curation, and retail media services and technology to achieve maximum business outcomes. With a focus on privacy-first programmatic video, CTV, and data-driven solutions, Equativ enables clients to activate across the digital ecosystem while protecting consumer privacy. The company’s global expertise is also backed by a team of over 750 employees across 19 countries. Equativ has been awarded the HappyIndex@Work label and is proud to be among the best companies in the ChooseMyCompany ranking, recognized for its flexible working environment. Come and lead the charge with us in building a transparent ecosystem based on quality! Equal Employment Opportunity Equativ is an equal opportunity employer. Equal access to employment, services, and programs are available to everyone, regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you require reasonable accommodation throughout the application and/or interview process, please contact the recruitment team at ta-team@equativ.com
About The Team The Sales & Account Management team gathers straightforward, energetic and results-driven individuals that bring our advertising products to the market. They build long-term relationships with a wide range of publishers and partners, guiding them to grow their online advertising business and stay on top of industry trends and technology best practices. Key Day-to-day Responsibilities Drive the growth and long-term success of strategic publisher accounts Develop a deep understanding of Equativ’s products, services, and market positioning Manage the full customer journey, including onboarding, contracts, invoicing, optimization, and first-level troubleshooting - while collaborating with cross-functional teams Partner with Product, Analytics, Quality, and Global teams to address client needs and identify new revenue opportunities Work closely with the Demand team to ensure inventory availability for campaigns Proactively identify revenue opportunities and take ownership to partner with relevant stakeholders Identify ways to improve the operational effectiveness of current processes and propose solutions to elevate efficiency About You 4+ years of experience within the AdTech industry Experience in managing customer accounts with an analytical and consultative approach Good understanding of the programmatic landscape including SSP, DSPs IAB standards like openRTB, Ads.txt, Supply Chain Object, etc Entrepreneurial spirit and ability to identify opportunities for improvement Proactive mindset, Problem-solver and multitasker who remains cool under pressure You’re someone who rolls up your sleeves, takes initiative, and thrives in an autonomous, self-sufficient role without needing hand-holding.