Eox Global Tech Pvt Ltd

Job Title: Call Centre (Mandarin/Chinese speaking) Location: Madurai Office (Full-time, Work from Office) Company: EOX GLOBAL TECH PVT LTD Employment Type: Full-time / Part-time Job Summary: We provide services to innovative online platform connecting parents, students, and tutors in South East Asia/Asia. We are seeking a Call Centre Team to mediate between parents, students, and tutors, ensuring seamless communication and coordination. The ideal candidate will be fluent in English and Mandarin/Chinese have strong customer service skills , and be tech-savvy to manage the platform’s admin panel. This role requires leadership qualities , as the candidate will be expected to manage a team as the business grows. Key Responsibilities: Communication & Coordination: Serve as the primary point of contact for parents, students, and tutors. Manage tutor bookings, schedule classes, and address queries via phone, WhatsApp, and email . Ensure smooth and professional communication between all parties. Provide translation service from Chinese to English to other call centre members Tutor & Student Management: Handle tutors from Level 1 to University level across various subjects. Communicate in Mandarin /Chinese to parents and also provide translation to counterparts. Guide tutors on platform usage and support them with administrative processes . Assist in tutor onboarding, verification, and scheduling . Customer Support & Issue Resolution: Address inquiries, complaints, and concerns professionally and efficiently. Maintain a high standard of customer service by ensuring clear and empathetic communication. Mediate conflicts or misunderstandings between tutors and parents/students. Administrative & Platform Management: Adapt to and use the admin panel of the tution platform for daily operations. Maintain accurate records of all communications and tutor-student interactions. Regularly update schedules and ensure data accuracy in the system. Requirements: Fluent in Mandarin/Chinese & English (Strong verbal and written communication). Strong computer skills – ability to learn and operate an admin panel . Excellent phone, WhatsApp, and email etiquette. Problem-solving and conflict resolution skills. Multitasking & adaptability – willing to take on different responsibilities in a startup environment. Leadership qualities – ability to manage a team as the business scales. Must follow the Holiday calendar of the assigned country Previous experience in a call centre, customer service, or education-related role is a plus. Work Environment: Office-based role in Madurai. 9.30am to 5.30pm Casual Leave entitlement Working days and holidays will be accorded as client requirements Career growth opportunities as the company expands. Part Time: 12k To 15k (1.30 pm To 5.30 pm) Job Types: Full-time, Part-time Pay: ₹20,000.00 - ₹25,000.00 per month Language: Hindi (Required) Work Location: In person

Job Title: Call Centre (Mandarin/Chinese speaking) Location: Madurai Office (Full-time, Work from Office) Company: EOX GLOBAL TECH PVT LTD Employment Type: Full-time / Part-time Job Summary: We provide services to innovative online platform connecting parents, students, and tutors in South East Asia/Asia. We are seeking a Call Centre Team to mediate between parents, students, and tutors, ensuring seamless communication and coordination. The ideal candidate will be fluent in English and Mandarin/Chinese have strong customer service skills , and be tech-savvy to manage the platform’s admin panel. This role requires leadership qualities , as the candidate will be expected to manage a team as the business grows. Key Responsibilities: Communication & Coordination: Serve as the primary point of contact for parents, students, and tutors. Manage tutor bookings, schedule classes, and address queries via phone, WhatsApp, and email . Ensure smooth and professional communication between all parties. Provide translation service from Chinese to English to other call centre members Tutor & Student Management: Handle tutors from Level 1 to University level across various subjects. Communicate in Mandarin /Chinese to parents and also provide translation to counterparts. Guide tutors on platform usage and support them with administrative processes . Assist in tutor onboarding, verification, and scheduling . Customer Support & Issue Resolution: Address inquiries, complaints, and concerns professionally and efficiently. Maintain a high standard of customer service by ensuring clear and empathetic communication. Mediate conflicts or misunderstandings between tutors and parents/students. Administrative & Platform Management: Adapt to and use the admin panel of the tution platform for daily operations. Maintain accurate records of all communications and tutor-student interactions. Regularly update schedules and ensure data accuracy in the system. Requirements: Fluent in Mandarin/Chinese & English (Strong verbal and written communication). Strong computer skills – ability to learn and operate an admin panel . Excellent phone, WhatsApp, and email etiquette. Problem-solving and conflict resolution skills. Multitasking & adaptability – willing to take on different responsibilities in a startup environment. Leadership qualities – ability to manage a team as the business scales. Must follow the Holiday calendar of the assigned country Previous experience in a call centre, customer service, or education-related role is a plus. Work Environment: Office-based role in Madurai. 9.30am to 5.30pm Casual Leave entitlement Working days and holidays will be accorded as client requirements Career growth opportunities as the company expands. Part Time: 12k To 15k (1.30 pm To 5.30 pm) Job Types: Full-time, Part-time Pay: ₹20,000.00 - ₹25,000.00 per month Language: Hindi (Required) Work Location: In person